"There is an unauthorized charge to my bank account for $15. I’d like to to know why."

Hello there, @davisjonnette, 

Checking the unauthorized charge requires pulling up your account in a secure environment. I'd suggest contacting our Customer Support Team so they can explain the reason for the $15 fee in your bank account. They are available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). 

Here's how: 

1. Go to the Help menu at the upper right. 
2. Select Contact us. 
3. Enter There is an unauthorized charge to my bank account for $15. I’d like to to know why. in the Ask a question (or tell us what's wrong)​​​​​​​ box. 
4. Click Continue. 
5. Choose a way to connect with a live support agent. 

The screenshot below shows you the steps. 

You can also use the Assistant menu to get in touch with our support team. 

Once fixed, I recommend visiting this link to help you review your subscription details, update your payment info, or change your billing address: Help Guide. 

I'll be around to help if you have other concerns. Keep safe. 

I do not have an account and I am been charges $25 to my checking account please help

Let's make sure to fix the unauthorized charge in your bank, AP Phoenix tr.

How did you know that you were charged by QuickBooks from your bank account? Do you have an account before? Since this requires pulling and validating an account, I suggest reaching out to our support team so they can double-check the charges. To do this, simply follow the steps below:

Ask QB Assistant. This is a bot that gives you quick, personalized answers to your question:

On a web browser:

1. Select Assistant from the top bar.
2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

On iOS:

1. Tap the + button on the dashboard. Then select Ask QB Assistant.
2. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”

However, if you want to get in touch with a human, please check this article for more information: Contact QuickBooks-Self Employed Support. Additionally, you may have had a QuickBooks account before, you'll want to make sure that you've canceled it so you won't be charged from your account. To cancel, please read this article for your guide: Cancel Your QuickBooks-Self Employed Subscription.

Reach out to us if you need further assistance with the charges. We're here to help you.