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Hi kent,
Thank you for bringing this issue to our attention. It's my priority that you're able to update your bank in QuickBooks Online (QBO).
There aren't any similar cases about the Update button is missing on the Banking page. If you're manually uploading transactions without connecting your bank, the Update button won't show up. Otherwise, let's try some basic troubleshooting steps to help you get back on track.
Please try using a private browser or Chrome's incognito window. This helps us determine if the cause of the issue is the browser's cache.
If you have the Update button using the incognito, please go back to the regular browser and clear the cache. You can check this article that will walk you through clearing the browser's cache: Clear the cache and temporary Internet files.
The above steps should help you fix the issue you're having right now. If you need more help with this, please let me know. I am here to help.
I have the same issue. There is no update button and my accounts hve not automatically updated in 10 days!
Good day, treybones.
I'd be happy to help you with updating your account via QuickBooks Online.
So far, we haven't received similar issues reported. As an initial step, let's verify if you can log in to your bank's website through the URL that it has provided for online banking. Make sure you're using the same URL in QuickBooks Online.
Here's how:
By following these steps, you can smoothly update your account in QuickBooks Online. You can also call our Customer Care team for assistance. They can run a screen sharing session to check what's causing this and help you further.
To reach us, please follow these steps:
Also, you may find this article helpful: What to do if bank transactions won’t download.
Please get back to me if you need additional help with updating your account, I'll be around to help.
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