This is not the experience we want you to have when connecting your bank with QuickBooks Online (QBO). It would be helpful if you could provide the name of your financial institution so that we can check our records for any ongoing investigations regarding this issue, @dukeofearlatalexanders. Could you also let us know if you encounter any error messages while connecting your bank through Android? This information will help us offer potential solutions.
In the meantime, we recommend logging into your bank's website to check for ongoing maintenance. If there are no issues on your bank's end, try logging into your QBO account with a different browser to see if it resolves the problem. If nothing happens, you may want to check if your bank has multiple names on our list and you have to select the correct one.
If you still cannot connect your bank with QBO after following the above steps, let's proceed with a few actions to clear any problematic cache in your browser that might prevent a successful connection:
- Close the browser on your Android and reopen it.
- Clear your browser's cache.
- Add Intuit as a trusted site. Once done, log back into your QBO account and connect your bank.
Alternatively, if you have copies of your bank transactions, you can upload them manually by following the guidelines in this article: How to upload transactions manually in QuickBooks Online.
Additionally, you might find these links helpful for guiding you on how to categorize your transactions and reconcile your accounts:
Should you have any further questions regarding bank connections or if you have additional information to share concerning your issue, please do not hesitate to comment below. Our Community is committed to providing you with the support and answers you need. We are here to assist you.
