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I accidentally entered the wrong amount for a check, and now I can't edit or delete it. How do I fix this?

A customer did his math incorrectly and sent a check for less than his balance, but when I entered his check, I accidentally typed in the invoice amount, not the lesser amount he had written the check for.  Every time I try to edit or delete, I get an error message stating that I need to delete the entry from the deposit, but I can't.  I tried depositing it and then deleting it from the register, but that puts it back into the pending deposits (when I open Record Deposits).

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Best answer 12-10-2018

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Established Community Backer ***

Try this: Open the affected deposit. Make a fake/tempora...

Try this:

  1. Open the affected deposit.
  2. Make a fake/temporary manual entry using a Miscellaneous Income account (no "From" entry) in the amount of this payment.
  3. Delete the incorrect payment.
  4. Click SAVE on top left - DON'T Save and Close.
  5. Go to the payment window, make changes, save and exit.
  6. Go back to the deposit, delete the temporary entry, click PAYMENTS at the top.  You should see the edited payment.  Click to add that.  Save the deposit.

View solution in original post

4 Comments
Highlighted
Established Community Backer ***

Try this: Open the affected deposit. Make a fake/tempora...

Try this:

  1. Open the affected deposit.
  2. Make a fake/temporary manual entry using a Miscellaneous Income account (no "From" entry) in the amount of this payment.
  3. Delete the incorrect payment.
  4. Click SAVE on top left - DON'T Save and Close.
  5. Go to the payment window, make changes, save and exit.
  6. Go back to the deposit, delete the temporary entry, click PAYMENTS at the top.  You should see the edited payment.  Click to add that.  Save the deposit.

View solution in original post

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Thank you for helping!  In step 1, which form should I op...

Thank you for helping!  In step 1, which form should I open the deposit in?  Whenever I try to edit from Record Deposits, I get an error message saying to delete it from the deposit first.
Established Community Backer ***

Locate the deposit - from your bank register or from Repo...

Locate the deposit - from your bank register or from Reports > Banking > Deposit Detail (among other ways).  You have to edit the deposit, adding the fake entry and deleting the incorrect entry and saving it before you can change the payment.
Not applicable

It's still not letting me delete the incorrect entry.  Th...

It's still not letting me delete the incorrect entry.  This payment was entered when I created the receipt/order confirmation.  Is that connection a monkey wrench?

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