Unable to reconnect the Home Depot Commercial Credit Card by Citi. Worked just fine until 7/18.

I understand the importance of connecting your bank to QuickBooks Online (QBO), goldengateelectr.

Upon checking here, we have an ongoing investigation about having an issue connecting to the Home Depot commercial credit card in QBO.  I recommend contacting our QuickBooks Support Team so that you'll be added as one of the affected users. Rest assured that you'll be notified once this is resolved.

Here's how to reach them: 

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

To keep your accounts and bank data accurate, I recommend checking these articles for more tips and guides:

• Categorize and match online bank transactions.
• Reconcile an account

 Please keep us posted if you need additional assistance managing your bank transactions. We're always here to help you.

same, I thought we had done something wrong. I am assuming it has to do when they updated their systems and gave out the new credit cards to replace the old revolving ones. 

 i will be following the solution that was given. HOWEVER it being Sunday. I got the " OUR CUTSOMER SERVCE IS CLOSED PLEASE TRY Tomorrow"

please note you are not the only one. I am glad to see someone else had this issue. I am also having this issue with my LOWES PRO Card

Hello, and tank you.

We have not received new cards from HD.

I tried to connect to various URLs for HD and I receive the following error codes: 324, 102,103,106 in various orders. I have also reset my user ID and password with HD but nothing helps.

I resolved to entering the expenses manually.

Mine also stopped working in the same timeframe. I did receive a new card as part of their changes.

I have now found that I have two credit card entries for Home Depot Commercial Revolving (the new one cannot be "turned off" -- that option won't work).

I show that the account balance has recently updated to be correct, but showing a positive number instead of a negative number. 

The transactions aren't coming through at all, even though the balance is updating (incorrectly).

I also just went through this with my Lowe's card, and that is now working, but it took months to resolve.

Thanks for sharing your first concern in this thread, @MarkCPO.I appreciate you bringing up any concerns or inquiries you may have. Rest assured, I am here to help you with managing your bank connectivity in QuickBooks Online (QBO). It's my pleasure to assist you with this.

We'd like to inform you that QuickBooks will depend on your bank for accurate balance information. To ensure the correctness of your balance, please log in to your bank's website. If you find that the balance displayed there is correct, you can try using an incognito tab or switch to a different browser to access QuickBooks. There's no need to clear the cache and cookies in this case.

Furthermore, would you kindly inform us if you have come across any errors? Any extra details you can provide would be highly appreciated.

Just in case, I've added this article to help you fix specific bank errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once everything's accurate, feel free to browse these references in managing your downloaded bank transactions:

• Categorize and match online bank transactions in QuickBooks Online.
•  Reconcile an account in QuickBooks Online.

If there is anything else you need help with managing your bank connectivity, don't hesitate to drop by again. The Community is always looking forward to helping you. Have a great day! 

Was finally able to connect with the Home Depot Commercial Card today 8/6.

Unfortunately, the bank balance showing for Home Depot is showing a negative amount

and QBO shows a positive amount. Something is still wrong with the data feed.

Thank you for sharing your concern in the Community. I'd like to share some insights about bank feeds.

The bank balance refers to the actual balance of your bank account as of the last update from the bank feed. On the other hand, the QuickBooks balance represents the total balance of all bank transactions that you have added or matched in QuickBooks. Here are some potential explanations for why these balances may not match:

• Outstanding transactions.
• New transactions for a connected account.
• Duplicate transactions.
• Edited or deleted transactions.
• Card (liability) account.

In your case, since the Bank balance is showing negative, you'll want to do a manual update of your bank account to refresh the connection for the new updates to reflect.

Here's how:

1. Go to the Banking tab.
2. Select the bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

Depending on the factor that’s mentioned above, there are different steps to fix your issue. Here’s an article on the steps to fix or adjust these factors: How to Fix Differences Between QuickBooks Balance and Bank Balance.

For your next step, you'll want to visit these links about reconciliation in QBO:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

I wanted to come back here and say that my Home Depot commercial revolving card is functioning normally again within QuickBooks Online (Self-Employed in my case).

I'm not sure what day it was exactly, but it was a week or so ago I believe. I didn't have to perform any specific actions or manual transaction to revolve past transactions either.

Thanks to the Intuit QB team for resolving this fairly quickly.