Unable to run payroll

Hi bradshawconsulting,

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since your account has already been billed.

I'd really love to sort this out for you here. However, the ability to pull up your account details and billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.

To ensure that this will taken care of the soonest, I'd still recommend contacting our supports so we can take a check your account in a safe environment. Then, reactivate your payroll services. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Additionally, here are some resources that you can read to help process your payroll and print your W2s in QuickBooks Online:

• Process or run payroll

• Print your W-2 and W-3 forms

Please feel welcome to reach out to me with any other questions or concerns you may have. The Community always has your back.

I guess you did not really read my message.   I have called support daily.   Nobody can help me.  They just say engineers are working on it.