It's my pleasure to provide you some information on what does deposit on hold means, @djmartin80-yl-gm.
If you see a recent payment you accepted is on hold, that means we are reviewing it.
Here are various factors that affect the posting of your payments:
- The period when you enter these transactions.
- The financial institution to deposit the funds.
- Bank policies for verifying and processing electronic deposits.
Know that the approximate waiting time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may demand 7-10 business days.
To review your payment history, you can sign in to your Merchant Services account. It keeps a full record of your payment activity. Let me show you how:
- Log in to the Merchant Service Center.
- Go to Activities & Reports.
- Select Deposits.
- Set the date range in the Dates field.
- Click Search.
If it shows Withheld status for any issues with the customer payment, proceed to the drop-down arrow under the Fee column to evaluate the details. If the payments were already deposited, you'd want to contact your bank for additional verification steps.
Otherwise, I'd suggest contacting our Merchants Support team. They can look up your account in a secured environment and verify the status of your customer' payments.
Also, I've added these articles to learn more about how you can take and process payments in QuickBooks:
Feel free to get back to this thread if you need clarifications about processing payments and deposits in QuickBooks. I'll be happy to help you again. Keep safe!
