What is with the Warning "We can’t find this account at your bank"?

fun-numbers · ‎March 20, 2019

We're a new business open for about 7 months. I'm in the process of moving our accounting to Quickbooks online from Freshbooks. So far I've configured the Chart of Accounts and connected our Bank Account successfully. Since Quickbooks only syncs 90 days of bank transactions, I ended up downloading the qbo file from the bank website and manually updated the rest (which was 4 months worth of transactions). We want to make sure we bring over all the records before we pull the final plug. For the Quickbooks balance, we listed the balance we originally deposited upon opening the business bank account. The bank balance has grown since then. The issue is with the warning, "We can’t find this account at your bank." What's the best way to resolve this? There's a bit of a learning curve with Quickbooks so some education is appreciated.

Thanks in advance

AlexV · ‎March 21, 2019

Welcome to QuickBooks Community, fun-numbers.

There are few possible reasons why you got this error message. It could be that:

The Financial Institution (FI) moved your account to a new server.
The account nickname has changed.
The FI issued a new account number.
The bank account closed.

You'll want to manually update or reconnect your account. Click on the Reconnect my account after the error message and follow the steps to update your account with the bank. If you can't see the said option, select the Update button instead to manually update your account in QBO.

For additional reference, you can check this article: How to fix banking error 324 in QuickBooks Online.

Let me know if you have other concerns, I'd be glad to help.

View solution in original post

AlexV · ‎March 21, 2019

Welcome to QuickBooks Community, fun-numbers.

There are few possible reasons why you got this error message. It could be that:

The Financial Institution (FI) moved your account to a new server.
The account nickname has changed.
The FI issued a new account number.
The bank account closed.

You'll want to manually update or reconnect your account. Click on the Reconnect my account after the error message and follow the steps to update your account with the bank. If you can't see the said option, select the Update button instead to manually update your account in QBO.

For additional reference, you can check this article: How to fix banking error 324 in QuickBooks Online.

Let me know if you have other concerns, I'd be glad to help.

fun-numbers · ‎March 21, 2019

Thank you! I followed the steps to reconnect my bank account. Afterwards, I manually updated the account. I did it a couple of times and it cleared the warning message. I'm not sure why it did not recognize my original connection but I'm glad things are back to normal now.

JamesDuanT · ‎March 21, 2019

I'm glad that the troubleshooting steps that AlexV provided fixed the issue, fun-numbers.

Doing the manual update refreshes the connection between your bank and QuickBooks Online. Thus, fixing errors in the Banking page.

Feel free to let us know if you have other concerns. We'd be glad to further assist you.

fun-numbers · ‎March 24, 2019

I'm starting another post cause the issue is back. It looks like there's a syncing issue between qbo and both my chase savings and checking account. For example, if I reconnect my checking account and manually update, it breaks the connection on the savings account, and vice-versa. I'm using the same login for both accounts. Thoughts?

Kristine Mae · ‎March 25, 2019

This seems like a duplicate post, Fun-numbers.

I was able to answer your question with the same concern. Please check this link below:

https://quickbooks.intuit.com/community/Banking/QBO-Bank-Connection-not-Syncing-Multiple-Chase-Accou...

Of course, you're always welcome to post in the Community if you need our help.

fun-numbers · ‎March 26, 2019

Sorry, that did not help me at all. As stated - this is something I had already tried.

Anonymous · ‎March 26, 2019

Welcome back to our forums, @fun-numbers,

I want to ensure you’re able to connect your bank account error-free in QuickBooks Online.

Typically, the steps provided by my peers should work specifically for the error you're getting. Since the recommended troubleshooting did not work for you, I recommend contacting our QBO Support Team for further investigation. There they can perform a screen-sharing session with you, to trace where the issue is coming from and provide you a fix.

To contact us, follow the steps below:

On your QBO account, click the (?) Help menu.
Tap the Contact us icon.

That should connect you to our live support agents, @fun-numbers.

The Community always has your back and I'm just a reply away if you should have any questions. Have a great day!

ErichW · ‎August 05, 2019

Did you ever resolve this?? Still having this same issue trying to connect a Chase business check and chase ink business visa. They just keep canceling each other out. Been on IT calls with both QBO and Chase with no resolve. It's driving me mad.

Angelyn_T · ‎August 05, 2019

I want to ensure you'll be able to connect your bank successfully, @ErichW.

The error usually occurs when the system is unable to locate your account on your bank's website. To get past with this error message, I suggest following the steps provided by AlexV to click on the Reconnect my account link after the error message or click on Update if there is no issue on the bank's end.

If the problem continues, I recommend following the next solution provided in this article: Fix Banking Error 324.

However, if the issue persists, you may get in touch with our QuickBooks Support Team for further investigation. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

Don't hesitate to drop a post if you have any other banking questions. I'll be around to help.

PBentley83 · ‎February 01, 2023

I often find when the Update button just spins and spins or it's not updating even when the update button thinks it's done that logging out, waiting a few minutes, then logging back in does the trick. At least it has so far. It's a pain, but it works.

PBentley83 · ‎June 08, 2023

I have this same issue (like every time - not once has it connected the first time) and have done one of the two things and so far it has resolved the issue. In the Banking page:

1) After I pressed the Update button and it fails there is a warning that comes up:

We can’t find this account at your bank

Let’s make sure the right accounts are connected to QuickBooks. This may take a few minutes.

Reconnect your account

I click on Reconnect which sometimes actually works.

2) What works the best though (is actually the same idea just done differently) I click on the small bank icon in the small box that shows the name of your bank account, account number, and account balance (usually blue or gray). The small icon is located in the upper right corner. When I click on this, let it do it's thing, then refresh the page, it works. You must refresh the page though.

I hope maybe this helps!

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What is with the Warning "We can’t find this account at your bank"?