When I try to confirm a transaction with the app, it doesn't work. No indication that it didn't work until I go back to main screen. Is this a known bug? Can I fix?

Greetings, @afedele-gmail-co. 

It's great to see a new face here in the Community. Let's work together to get this resolved as soon as possible. 

Trying some of our troubleshooting actions could help the issue. Here they are: 

• Refreshing App Data
• Ensure that your app is up-to-date

If none of these work, please provide me with some additional information on this matter so I can determine the best solution for your business. 

I'll be waiting for your response! 

Hello, My app is up to date. Version 25.55.0 (1592555000)

I also refreshed the data per your instructions.

It still is giving me "not accepted" with a red exclamation point when I try to Confirm a transaction. there is no indication that it's not accepted when I hit confirm. But when I go back to the main transactions "for review" section it says Not accepted. If I close out the app, then go back into it, the tranaction that I've already confirmed is back in my queue. I now have hundreds of transactions that I've already confirmed that are still sitting in my queue. I cannot tell how much money I am making each month because it's not allowing me to confirm.  

I'm not sure what other information I can provide to you? What do you need me to tell you? 

Hello there, afedele-gmail-co.

I appreciate you for getting back to us here in the Community. Allow me to chime in and provide some additional information on how to fix this.

You can use a mobile or computer browser when confirming transactions instead of using the app. If you can confirm using a browser, I suggest uninstalling and reinstalling the mobile app from your device.

Here's how to uninstall the app:
 

1. Touch and hold the app. 
2. Hit Delete App. 
3. Tap Delete.

Once done, you can now reinstall the app through iOS, here's how:
 

1. Open the App Store on your device and search for QuickBooks Online.
2. Tap Free, then Install.
3. Open the app.
4. Log in using your existing login credentials.
    

For Android, please follow these steps:
 

1. Open Google Play on your device and search for QuickBooks Online.
2. Choose Install.
3. Open the app.
4. Log in using your existing login credentials.

You can check this article for more details: How to download the QuickBooks Online mobile app.

If you are getting the same issue after refreshing the app, I recommend contacting our Support Team. They can securely pull up your account and to further investigate your concern. Here's how to reach them: 

1. Click the three-dot icon, then choose Help.
2. Hit Help and Support. 
3. Proceed with Contact Us.
4. In the box, type something like "cannot confirm transactions in the iOS app."
5. Tick either Get a call or Chat with an agent. 

Additionally, I've included this article if you need more help in QuickBooks: QuickBooks Online articles list. 

Let me know if this helps. I want to make sure that you're able to get back to running your business. I'll be back around shortly.

Thanks. I uninstalled and reinstalled the app. I am still having the same issue. 

I appreciate you following the suggestion above, @afedele-gmail-co. I can guide you on how to reset the QuickBooks application.

Follow these steps below on how to reset the data on your application:

In the QuickBooks Online app

• Android:

1. From More Options, select Settings.
2. Click Refresh Data, and then choose Yes.

• iOS

1. From the menu, select Help & Feedback.
2. Hit Refresh Data, and then tap on Refresh.

In your device settings:

• Android

1. From your device's settings, select Apps (varies by device).
2. Choose the QuickBooks app from the list, and then select Storage. Finally, select clear data.

• iOS

1. Setting General iPhone Storage from your device's settings
2. Choose the app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, select Offload App.

Once done, open the QuickBooks App and proceed to the update, then log into the app once more. You can also check this article on how to update bank transactions in the QuickBooks Online app.

If you're still having issues with bank transactions, I recommend contacting our support team for further assistance.

Any mobile device can be used to automatically categorize bank transactions. Visit this article for your guide.

Don't forget to raise your concerns here. I'd be happy to see you.