It's great to see a new face here in the Community. Let's work together to get this resolved as soon as possible.
Trying some of our troubleshooting actions could help the issue. Here they are:
If none of these work, please provide me with some additional information on this matter so I can determine the best solution for your business.
I'll be waiting for your response!
Hello, My app is up to date. Version 25.55.0 (1592555000)
I also refreshed the data per your instructions.
It still is giving me "not accepted" with a red exclamation point when I try to Confirm a transaction. there is no indication that it's not accepted when I hit confirm. But when I go back to the main transactions "for review" section it says Not accepted. If I close out the app, then go back into it, the tranaction that I've already confirmed is back in my queue. I now have hundreds of transactions that I've already confirmed that are still sitting in my queue. I cannot tell how much money I am making each month because it's not allowing me to confirm.
I'm not sure what other information I can provide to you? What do you need me to tell you?
Hello there, afedele-gmail-co.
I appreciate you for getting back to us here in the Community. Allow me to chime in and provide some additional information on how to fix this.
You can use a mobile or computer browser when confirming transactions instead of using the app. If you can confirm using a browser, I suggest uninstalling and reinstalling the mobile app from your device.
Here's how to uninstall the app:
Once done, you can now reinstall the app through iOS, here's how:
For Android, please follow these steps:
You can check this article for more details: How to download the QuickBooks Online mobile app.
If you are getting the same issue after refreshing the app, I recommend contacting our Support Team. They can securely pull up your account and to further investigate your concern. Here's how to reach them:
Additionally, I've included this article if you need more help in QuickBooks: QuickBooks Online articles list.
Let me know if this helps. I want to make sure that you're able to get back to running your business. I'll be back around shortly.
I appreciate you following the suggestion above, @afedele-gmail-co. I can guide you on how to reset the QuickBooks application.
Follow these steps below on how to reset the data on your application:
In the QuickBooks Online app
In your device settings:
Once done, open the QuickBooks App and proceed to the update, then log into the app once more. You can also check this article on how to update bank transactions in the QuickBooks Online app.
If you're still having issues with bank transactions, I recommend contacting our support team for further assistance.
Any mobile device can be used to automatically categorize bank transactions. Visit this article for your guide.
Don't forget to raise your concerns here. I'd be happy to see you.