Hi there, @pam4.
Thank you for reaching out to the QuickBooks Community. I can help you connect the Valley National Bank to QuickBooks Online.
There are several reasons why you're unable to connect your bank to QuickBooks.
To fix this, let's start with checking the link you've used to make sure it's correct. Let’s go directly to your bank’s website to copy the URL and paste it on the Enter your bank name or URL search box.
If you still get the same result, let's try other versions of your financial institution that are listed. Sometimes a bank has multiple bank names, or they might have different types of accounts.
However, if you've tried all the options matching your bank's name and still can't connect, you can send a request to add your bank on the list. Just click the green button to Request support for your bank. Enter your bank's URL in the field provided, then select Request.
Feel free to check our guide on adding and connecting banks and credit cards for additional information. Also, you may still download transactions from your bank's website. For more information about this process, please refer to this article: How to upload more than 90 days of bank transactions.
For additional help, you can also reach out to our phone support for assistance. They have additional tools that can help you fix your concern quickly.
That should do it. Keep me posted once you get to try these steps. I'll be happy to help you further with connecting the Valley National Bank to QuickBooks.
Moderator and OP,
I too have the same issue. Valley National Bank NJ has undergone a rebranding campaign recently and the bank is now called "Valley". As part of this rebranding effort, they changed the URL for their online banking portal. As a result, this broke QBO syncing.
Can someone from QBO shed some light as to how long this is going to take? I already opened a support ticket on this but haven't been provided with an ETR. Going back to manual logging has been painful to say the least.
Hi there, cynertek.
Our engineers are still working to resolve the connection issue between Valley National Bank and QuickBooks Online. Any updates will be sent to the email address that is associated to your support ticket.
We appreciate your patience while we're working on this. Thanks!
Hello there, @Ctoth13.
I'd like to redirect you to the best support available so this gets addressed right away.
If you haven't performed the steps shared by my colleague @MaryGraceS above, I suggest trying them using your Bank website's URL. Those steps could help you resolve this issue.
But if you get the same result, I recommend contacting our QuickBooks Customer Care. One of them can securely verify your account and help you investigate this issue further.
To reach them, click Help (question mark icon) at the top right, then hit Contact us.
Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.