Why am I getting an error message of "Select an account for this transaction" when trying to categorize online bank transactions that are linked to my account?

I can help you with categorizing your transactions, krazedbuilds.

The error you're having when trying to categorize your transactions can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause some issues in your account.

I've got some steps to help fix this issue. First, sign in to your QuickBooks Online (QBO) account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. 

Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to check with other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don't work.

Here's more information about categorizing and matching online bank transactions in QuickBooks Online to add them to the right accounts. 

After categorizing your transactions, you can reconcile them to ensure your books are accurate and there aren't any duplicate transactions: Reconcile an account in QuickBooks Online. 

Let me know if there’s anything else that I can assist with your bank transactions by leaving a reply below. I'm always willing to help. Have a great day!

I'm getting this "Select an account for this transaction" error when trying to categorize transactions in my PayPal bank account, even though a valid account (Inventory) has been selected for each one. This is happening for 6 transactions in the queue, although other transactions in this account were able to be categorized without error. I've tried running Quickbooks in a Private Safari Browser, and installed a fresh instance of Chrome to try it there as well, but I get the error in every instance. I've been categorizing these transactions imported from PayPal for years without any issue until these six ones right now. It seems like either QBO issue since my testing suggests it isn't a browser problem.  Please advise!

I recognize the importance of categorizing your transaction, @BrickJoy.

As of now, we have an ongoing investigation when adding a PayPal deposit transaction. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible. I recommend contacting our Customer Support Team. This way, they can add you to the list of affected users.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.

2. Type in "Talk to a human", then press Enter.

3. Select Contact Support Team.

4. Type again Talk to a human and click Contact Support Team.

5. Choose a way to connect with us.

If you have any additional concerns besides invoices, please post them here in the community. Stay safe!

I tried your approach and am still getting the same error.  I attempted to categorize the transactions on both Chrome and Edge - both gave me the error message.  It is currently only affecting transactions from PayPal for a select number of vendors (both with and without rule's applied).  I have no issues with transactions from my business bank account.   Do you have a work around?  

I recognize the efforts you've put into resolving the issue you encountered, krazedbuilds. Let me join this conversation and give updates on the investigation created for this problem. 

As my colleague provided, there's currently an investigation about PayPal transactions not posting properly in QuickBooks Online (QBO) (INV-97458). Rest assured, our product engineers are working diligently to get this fixed. Since this is a recent investigation case, there's no current workaround. Therefore, I encourage contacting our Support Team to add you to the list of affected users and be informed promptly once the issue is resolved. 

1. In your QBO account, go to Help (?).
2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

    3. Choose how you want to reach us (phone or chat).

As a future reference, let me add this troubleshooting guide when you can't see recent transactions in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you have further updates on the situation or other QBO-related concerns, we're just a post away. Take care. 

I've got the same issue with the Vivaldi browser (Chrome derivative). Only certain transactions cannot resolve giving the error "Select an account for this transaction." Attempting the same functionality in a private browser, on an Edge browser, or clearing the cache does not resolve the issue. In the network tab of the dev tools I'm not seeing anything that looks like a glaring error being returned from the request when the Confirm button is clicked. *shrug*

Hi there, polybanderousproductions.

Since you mentioned that you're facing the same issue as the error "Select an account for this transaction" in the thread, especially if it's about adding a PayPal deposit transaction, I want to inform you that our investigation is ongoing. I recommend contacting our Customer Support Team so they can add you to the list of affected users and get notified once it's resolved. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

Additionally, I'll share this article to help you group similar transactions: Categorize and match online bank transactions in QuickBooks Online.

Hit reply if you have further concerns about managing your bank transactions. I'll be here to assist. 

I am also getting the same error message on select transactions that I am trying to categorize on my Paypal account.  My other accounts are working properly.  It seems to be a problem on your end & im wondering if you will have a solution soon or a work around that I can do?    

Hello there. Thank you for sharing your concern here. I see you have encountered an issue when trying to categorize online bank transactions linked to your account. I've got you! I have here some information relating to this issue.

We currently have an open investigation (INV-97458) into this concern. Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to rectify this error. 

You can create the deposit in QBO and match them as a workaround. Or, you can select a non-asset type account when categorizing.

I'm adding these articles you can use in the future:

• Record and make bank deposits in QuickBooks Online
• Manually add transactions to account registers in QuickBooks Online.
• Deposit payments into the Undeposited Funds account in QuickBooks Online.

If you have further questions about your transactions, drop a comment below, and I will answer them in any possible way. That's it for now. Stay safe!

March 1st and I'm getting this error. I've got 70+ transactions that won't import because of this.

Thank you for bringing this to our attention, joegilder.

I acknowledge the difficulties you're encountering while bringing your transactions into QuickBooks Online (QBO). Allow me to guide you through some troubleshooting steps to effectively bring the entries into your company.

Before we start, can you share the name of your Financial Institution (FI)? This is to check if there are any reported issues. If you are using PayPal, there is an open investigation regarding users unable to categorize entries in the bank feeds.

As a workaround, create an expense or income transaction and match the PayPal entry to categorize it. After that, contact our QuickBooks Online (QBO) Care Team so you can subscribe to the notification list to receive email updates about the investigation.

Regarding your other concern, you're unable to use the invoicing system to bill the wasted hours. However, you can inform our specialists about this matter, and they'll provide detailed guidance on how to handle the situation effectively.

If you're not using PayPal, let's perform some basic troubleshooting steps to move past the error. When your browser is congested with frequently accessed page resources, it can lead to irregular responses in QBO. Log in to your account in incognito mode, which does not save browsing history and runs much faster.

Here are the shortcut keys in each browser:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once signed in, categorize the entries in the bank feeds. If this works, clear the cache of your regular browser to optimize the browsing experience. Utilizing another browser is a great alternative.

Refer to this article for an alternative way to import your banking data into QBO: Manually upload transactions.

These resources will come in handy for speeding up the categorization process of your banking data and balancing your bank and credit card statements in the future. Open each link below for detailed instructions:

• Match online bank transactions  
• Reconcile an account in QuickBooks Online
• Set up bank rules to categorize online banking transactions  

If you have other banking-related concerns or additional questions about categorizing transactions, leave a comment below and include my name. I'll get back to help you the best that I can. Have a good one, joegilder.

I tried all the proposed solutions. it's a Paypal problem. I'm kinda surprised y'all haven't fixed it yet.

The only workaround that worked for me was to manually import all Paypal Transactions with a CSV file. I had to do that in multiple phases, because the import system is kinda dumb and won't import deposits and expenses at the same time. 

I understand the importance of being able to categorize PayPal transactions in bank feeds, joegilder. I'm here to share insight about this. 

We've received similar cases or reports about being unable to categorize transactions in bank feeds. As a workaround, you can create an expense and match the PayPal transaction to categorize them.

I recommend contacting our Customer Care Team. This way, they can add you to the affected users and you'll receive an update about the investigation status.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in Talk to a human, then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Moreover, the following articles will help you manage your transactions moving forward:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

The Community is available 24/7 if you have other questions about categorizing PayPal transactions. I'm always here to help. Have a great day.

I'm getting the same error message when trying to confirm my business checking account deposits.  I do not think it's only PayPal.  

I'm getting the same message when I try to confirm deposits into my business checking account.  It is not limited to PayPal.  Frustrating!!

I understand how this issue has affected your business tasks, Star2. No worries, I can provide you with some insights into what's causing this issue.

Recently, an investigation with reference number (INV-96789) was initiated due to an error message that appeared when trying to add a PayPal Deposit transaction in QuickBooks Online (QBO). The message read Select an account for this transaction. However, I am pleased to inform you that the issue has been resolved and fixed by our Product Engineering Team.

In the meantime, we can proceed with performing the troubleshooting steps. You may follow the workaround details below:

1. Login to either web or mobile browser.
2. Then go to the Transactions tab the For review tab.
3. Click on the bank transaction and choose Find Match.

To resolve this, we need to ensure that the deposit transaction is correctly associated with the appropriate account in QuickBooks Online. You can follow these steps to rectify the error:

1. Go to your QuickBooks Online account and verify that the deposit transaction is linked to the correct business checking account.
2. Check the settings to ensure that the deposit is assigned to the right account.
3. If needed, edit the transaction details to link it correctly to your business checking account.
4. Once you have confirmed that the deposit is associated with the correct account, try confirming it again.

Moreover, if the issue persists, I suggest contacting our Customer Support Team for you to get real-time assistance.

To reach out to our Customer Support Team, here's how:

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
4. You'll now be provided options on how to connect to our Customer Support.

Additionally, you might find it helpful to check out these articles to get additional insights and information:

• Match online bank transactions in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Feel free to comment below for further assistance or more questions with other banking-related concerns in QuickBooks Online. I'm sure to help anytime. Have a great day!