Why are my Quickbooks Payments deposits not being automatically recorded anymore?

I can see how beneficial for your business to get the automatic recording of deposits working seamlessly, rcengineservice. Let me help shed some light on your concern. 

The program automatically matches a QuickBooks Payment and a corresponding deposit based on the following factors: unique ID, the deposit amount, and date.

If your Financial Institution (FI) doesn't provide a unique ID for each deposit, the program won't automatically match it. Thus, you'll have to manually perform the task. See this article for more in-depth information: Automatic matching for QuickBooks Payments.

In case you process payments in the Merchant Service Center, your deposits won’t import into QuickBooks Online (QBO). Make sure to process payments in QuickBooks Online so you don’t have to add them manually. 

If you receive the following message "Some QuickBooks Payments deposits weren’t automatically recorded", let's find the latest deposits and check the payments". Here's how:

1. Navigate to the Gear icon and choose Account and settings.
2. Head to the Payments tab and select Manage Account.
3. Go to Activity & Reports and Deposits.
4. Select the latest deposit to see the individual payments.

Next, record the missing entries in your company. For detailed instructions, check out this guide: Fix alert. Then, proceed directly to Step 2.

This reference provides answers to questions about processing deposits and how QuickBooks handles them: Common questions about payments.

We assembled resources to help users manage their merchant accounts, and troubleshoot device issues, to name a few: QuickBooks Payments FAQ.

Don't hesitate to visit the Community again if you have additional questions about tracking deposits from QuickBooks Payments. I'll get back to assist you further. 

I've already gone through these steps, confirmed settings, etc. - Everything appears correct (unique ID from bank, amount, dates, etc.) but it is still not settling the credit card transactions and automatically depositing and matching them. I'm having to log into the merchant center to identify each individual credit card transaction, and create my own deposit. There are no transactions missing either. They are all there, and add up exactly every time, just still not depositing and matching automatically anymore. This issue just started a few weeks ago, but I can't identify why or what changed since that time. Any other suggestions?

Hello again, rcengineservice

I appreciate your time and effort in trying to fix the automatic recording of deposits. Let me help direct you to the appropriate channel that can address your concerns on time. 

Payments and other account-related issues require special handling. I recommend contacting our QuickBooks Payments Support Team for further investigation.  

They can perform a screen-sharing session to trace where the issue is coming from and provide a fix to keep this from happening again. Here's how to obtain the contact details:

1. Open your company and tap the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to see more options.
4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent

Check out this article for more details about the support hours and types: Contact Payments or Point of Sale.

To learn more about the deposit speed of your account, see this reference for more details: Find out when QuickBooks Payments deposits customer payments.

In addition, these resources will guide you on how to handle delayed deposits and look for missing entries:

• Why is my batch deposit delayed or suspended?
• Find transactions, deposits, or fees in the Merchant Service Center

Reach out to me again if you have any additional questions or concerns about QuickBooks Payments. I'll get back to assist you further. 

I'm having the same problem.  Last week the deposits stopped automatically posting and I've had to add them manually.

I appreciate you for bringing this to our attention, @Pro-Active Wellness. 

As per checking, we currently have an ongoing investigation relating to your issue. Rest assured that our engineers are actively working to resolve this at the earliest time possible.

I admire the initiative of manually adding the deposits to the account while this issue is being worked on. In the meantime, I recommend contacting our Payments team so you'll be included in the list of impacted users. By doing so, you'll be notified via email when new updates about the investigation are made available. 

Here's how to reach out to them within QBO:

1. Sign in to your QBO account and select Help.
2. Click Contact Us.
3. Enter your concern, then select Continue.
4. Choose a way to connect: Chat with us or Have us call you.

Furthermore, I'll share this article to guide you on how to modify your default deposit account in QuickBooks Payments: Change the account QuickBooks deposits payments info.

We appreciate your patience as we're working on a fix. If you need additional assistance with deposits, please don't hesitate to return to this thread. We'll chime in right away to help you further. Stay safe, and have a good one.

This has been going on for couple weeks for us and I had just spent more than an hour trying to tell QBO that this is an issue which they keep saying the same thing, "not all the time system would provide a transaction in your QB that will match that especially that most of these are all bulk deposits."

BUT that is not the issue. It has stopped working altogether. NO bulk deposits are matching. This is an ongoing issue that is consistent and constant. Not a one time or even few times. It just stopped working and QBO is not even aware of the situation. I am beyond being frustrated because I can't possible always keep manually matching multiple transactions every day. PLEASE resolve this issue.

I am experiencing the same thing and this is absolutely unacceptable for how much we pay.  We now have over 80 pages (80 pages at 50 payments per page) of payments to parse through and create these deposits manually.  Every time QBO rolls out an update something like this happens.  

To be clear, this is an issue with the recording of the deposits in QBO.  Nobody is having an actual problem with the funds being deposited.  

It's been more than a month since the issue first appeared and 2 weeks since the technical team said they are working on this. Can you please provide an estimated time for fixing this issue? I've called the EXPERT line and left feedback but no help. 

We are now spending additional money on someone to manually match all the payments to deposits which is ridiculous. There's no reason to use QB system if auto matching is not going to work. Please advise. 

Hi, CL.

I'm here to provide some updates regarding the ongoing problem with QuickBooks Payments deposits.

The investigation is still ongoing, and our product engineers are continuing to work on resolving this issue as quickly as possible. Since you already contacted our Support team, rest assured that you're already added to our notification list. This list will also assist our engineers in assessing the number of affected users. Once the issue is resolved, you will receive an email notification.

I'll add these articles about some frequently asked questions about QuickBooks Payments for future reference:

• Common questions about payments.
• QuickBooks Payments FAQ.

Please let me know if you have follow-up questions about QuickBooks Payments deposits or anything else, CL. I'm more than willing to assist. Stay safe.

I have faced the same problem few days ago. At that time i will do it by manually but i also contact to support team and they facilitate me. My suggestion is to contact the support team it will solve your deposits problem.

I know how to do it manually but each deposit contains about 150 payments each, so this takes a considerable amount of time.  The payments aren't in perfect order due to the difference in timing of ACH vs CC, so it's not as straightforward as selecting all from a particular date range.  So, are you saying support actually fixed your issue or they taught you how to do this manually?

It's been over a month since I posted this problem, and several others are also obviously experiencing the same troubles. Support conversations via chat or over the phone all seemingly go nowhere, unfortunately. Still needing a solution for this problem, as manually recording every deposit moving forward just isn't feasible to do forever. Hoping to get some help soon!

We've also been experiencing this same exact issue and for the same length of time. Intuit: please fix this issue!

Hello Jason, we understand the potential impact of this issue on your business operations within your QuickBooks Payments account. I'd like to provide you with an update on this matter.

The issue with the inability to map existing accounts for standard deposits and processing fees for Payments is still in progress. It's recommended that you contact our Live Support Team to ensure that you are added to the list of affected users. While we can't provide a specific timeframe for resolving this issue, please be assured that our engineers are working diligently to rectify the problem.

To contact support:

1. On your QuickBooks Online, click on Help (?).
2. Click either tab to get started: Assistant or Talk to human.
3. Search Contact Us,  then Start a chat with a support expert.

Additionally, I'll provide you with this article to assist you in changing your default deposit account in QuickBooks Payments:  Change the account QuickBooks deposits payments info.

I'm here to help you with any questions or concerns you may have about QuickBooks or related topics. The Community is genuinely committed to helping you succeed in your business endeavors and eagerly anticipate supporting you every step of the way.

I'm having the same issue, has been going on for about a month. Called support today before I saw this thread and the guy on the other line -- while nice -- was totally clueless about what was going on, made me walk through various settings for half an hour, and repeatedly denied this being a "known issue" when I asked about it. It's shocking to me that this is the level of support we get for a financial product that is generating thousands in merchant fees from our account alone.

I'm having the same issue!  Started maybe a couple of weeks ago or so.  It is a really big pain to do this manually, after it had always posted automatically in the past.  I just spent about an hour trying to get everything posted correctly.

I understand the importance of recording deposits automatically to save time, Renee. Let me share an update about this issue.

Currently, the investigation on mapping existing accounts for deposits and processing fees in QuickBooks Payments is still ongoing. Our product engineers have been notified and are working diligently to find the best solution to fix this. 

In the meantime, I recommend contacting our support team to add you to the list of affected users. An email notification will be sent to you once a solution is available. Here are the steps to contact us:

1. Open your QuickBooks Online account.
2. Go to the Help menu and select the Search tab.
3. Then, click Contact Us.
4. Then, enter a brief description of your concern and select Continue.
5. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

Furthermore, you can reconcile your accounts to match and balance your transactions to your bank statements in QuickBooks Online and make your account accurate.

You're still welcome to comment back if you've got inquiries and concerns about your QuickBooks Payments deposits. We'll be here to provide assistance as soon as possible. 

I don't see the manage account option after the payment. do you know why?

Hi queenieguarin,

Thanks for joining us here.  The best course of action for your situation would be to contact our QuickBooks Online Payments specialists at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to work with you in real time and review the issue in more depth, in order to resolve the issue as soon as possible.  

If you have any other areas of concern, please don't hesitate to reach back out.  We would be glad to assist!

This issue has been ongoing in QBD for 2 years now with no resolution.  Their support staff keep giving out the same tired templated solutions and no one seems to be getting that the software is defective.  I thought QBO would be better but now see the same deposit issue is here as well so this tells me that the issue is a software bug generally in their merchant deposit function.  And not being able to recreate it on their own or fix it over these pas 2 years is shameful.

I have been reconciling and matching bank feeds manually and this has a nasty effect at the end of the year/quarter/month depending on how frequent you reconcile where you see that the bank feed entry does not match the merchant deposits so BOTH entries make it onto the QB account and then have to manually search later and delete one of them to get the account balanced to the bank account.