Why are my transactions delayed

Glad to see you here, @alexanderplumbin.

A delay can happen due to the following reasons:

• There's a minor or major update on your bank's end.
• Bank outage and other scheduled maintenance.

QuickBooks downloads transactions automatically every night. If the program isn't working as it should, I recommend performing a manual update to refresh the connection between the program and your bank.

Follow these steps:

1. Go to the Gear icon.
2. Select Bank Accounts.
3. Click Refresh All.

Once entries are imported, you can start reviewing them. I'm adding this article that contains detailed information about the process to serve as your guide: Categorize and edit transactions in QuickBooks Self-Employed.

I want to know if you need anything else by leaving a comment. It's always a pleasure to help. Take care!

No, it hasn’t been fixed. My customers have already paid so I’m waiting on you. My bank account has been “reconnected” 3 times. I need this fixed. 

Wow, is this how you treat all of your customers? 

Hello again, @alexanderplumbin. I appreciate your input from every angle.

If you're using the QuickBooks Payments service for receiving the invoice payment, it will generally take 1-2 business days to receive the funds for a credit card payment. However, if you're using an ACH Bank Transfer, it generally takes up to 5-7 business days.

The payment will show in your QuickBooks Self-Employed account once it’s posted to your bank. Just make sure that the bank account is successfully connected.

Should you have additional questions about QuickBooks payment, I invite you to contact our Merchant Services Support Team. They have the necessary tools to further assist you.

Here’s how to reach them: QuickBooks Merchant Services.

You are always welcome to visit us again if you have any other questions about letting your customers pay you online in QuickBooks Self-Employed, I’d be glad to answer it for you. Have a great day!