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alizasbeeremoval
Level 1

Why do I have to close and restart the app for each transaction ?

 
4 Comments 4
GlinetteC
Moderator

Why do I have to close and restart the app for each transaction ?

I can help you fix this, alizasbeeremoval.

 

With the latest updates, the QuickBooks Online app installed on mobile devices requires version 11 or higher for iOS and version 7 for android devices to work. Use this article to learn more about the supported versions of iOS devices: System Requirements you need for the best experience when using QuickBooks.

 

You can try updating the app to ensure you have the latest features and fix this unexpected behavior. I'll show you how:

 

For Android:

 

  1. Go to the Start menu and open the Store window.
  2. Select the profile icon.
  3. Choose Downloads and updates.
  4. Locate the QBO desktop app.
  5. Click Get updates.

 

For iOS:

 

  1. Open the App Store on your Mac. 
  2. Select Updates in the App Store toolbar.
  3. Locate the QBO desktop app. 
  4. Click Update

 

 

You can also check this article to learn more about the features to use while using the QBO app: Compare mobile app features.

 

Keep me updated on how the steps work. I'll be right here to help if you have any other questions.

my-answer-is-nonsense
Level 5

Why do I have to close and restart the app for each transaction ?

@alizasbeeremoval, no need to close or restart your app after entering a transaction.. try reinstalling it

alizasbeeremoval
Level 1

Why do I have to close and restart the app for each transaction ?

Tried that already.  Didn’t work.  Could it be because I only use an IPad?

Charies_M
Moderator

Why do I have to close and restart the app for each transaction ?

Hi there, alizasbeeremoval.

 

The one you're experiencing with the mobile application while working with your transactions doesn't really because of the IPad you're using. Restarting and other troubleshooting mentioned by the previous representatives in this thread are commonly used to fix this kind of behavior.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.
 

You can refer to this article for additional troubleshooting options to fix issues with the mobile apps: Fix common errors in the QuickBooks Online mobile app for Android.
 

Get back to me if any additional questions about managing transactions that may arise. Have a good one.

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