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JodiP
Level 1

Why does my gear icon keep disappearing? It is there and then it just disappears. Is there another way to access recurring transactions, etc.?

Is it a browser issue?  I'm using Chrome.
4 Comments 4
srolon
Level 2

Why does my gear icon keep disappearing? It is there and then it just disappears. Is there another way to access recurring transactions, etc.?

This has also happened to me a few times. I have to login in and out to get it back. I also use Chrome. 

Rose-A
Moderator

Why does my gear icon keep disappearing? It is there and then it just disappears. Is there another way to access recurring transactions, etc.?

Hi, JodiP and srolon.

 

One possible reason why QuickBooks is not showing the Gear icon could be because of the junk files stored in the web directory. Let's perform basic troubleshooting steps to check whether this has something to do with your browser. You can use an Incognito or a new private window.

 

Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

If you're able to find the Gear icon and access the Recurring Transactions via the private browser, let's clear your browser's cache. If none of the steps work, try using a different browser.

 

  • Google Chrome.
  • Mozilla Firefox.
  • Safari.

You can get more details in this article about disabling your browser's cache: Delete or disable cache and temporary internet files in your web browser.

 

Please get back to me if you have additional questions about QuickBooks. Have a good one.

mkm1972
Level 2

Why does my gear icon keep disappearing? It is there and then it just disappears. Is there another way to access recurring transactions, etc.?

can't use different browser explorer is required to use conversion tool, what should I do?

FritzF
Moderator

Why does my gear icon keep disappearing? It is there and then it just disappears. Is there another way to access recurring transactions, etc.?

Thanks for joining this conversation, @mkm1972.

 

I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

 

In case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/install/re-why-does-the-gear-icon-disappear/01/435....

 

I'm looking forward to hearing from you. Have a great rest of the weekend!

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