Hi there, primedistributio. I can help you understand why your deposits are on hold.
You can take and process payments in QuickBooks at any time. If the payment you accepted is on hold, it doesn't mean there's an issue. Please note that we're reviewing the payment to ensure everything's in order.
Once done, our support will review it within two business days. After reviewing, we can proceed with processing the payment. I can also provide the steps for checking the payments on hold.
Here's how:
- Sign in to the Merchant Service Center.
- Select Transactions.
- If you see Withheld in the METHOD column. It means that the payment is on hold.
Furthermore, you'll receive an email notification with specific steps to fix the issue. If it's beyond two business days I recommend contacting our payment support.
Refer to this article to learn what to do whenever you receive an email about your funds on hold: Learn about funds on hold in QuickBooks Payments.
In addition, you can refer to this article to learn how to manage and avoid payment holds: Managing and Avoiding Payment Holds.
Comment on the post if you still have concerns about payments on hold. I'm always here to help.
