Why would deposits to our bank account be on hold?

Hello there, todd-starke-sali.

I'm here to answer your query on why deposits are on hold.

Once you started accepting online payments, the initial batch of deposits will be placed on hold. This is to keep the security of your receiving account as we track and review the funds from your customer together with the payment information used.

You don't have to worry, once everything is checked, the total funds placed on hold with be deposited automatically into your bank account used to track payments in QuickBooks Payments.

Kindly read and use this article to learn more about your funds: Why are my Funds on Hold?

Now that you're able to identify why payments are put on hold, here's an article you're able to read to determine what it takes to deposit the online payments from your customers into your receiving account information: How to Check when QuickBooks Deposits Customer Payments into your Bank Account?

I'm always a post away if you have concerns about payments on hold.

Adrian,

Thanks for the feedback.  Couple of questions...

We've been accepting payments for awhile now but just changed the bank account back on 8/1.  Deposits were coming in fine until 8/10.  Why would that be?

Inside the deposits it says that I should check my email for directions to correct an issue.  I have no such emails in my Outlook.  Where can I find out what the issue is causing the delays?

I understand the impact of any delay in receiving your payments, @todd-starke-sali.

Funds usually reach your deposit bank account within 2-3 business days of the transaction. Let me share some information about QuickBooks payment processing time.

When your clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. However, ACH payments take 2-7 days to hit your bank account. Here are the other possible reasons why your payments were not yet deposited:
 

• Time of day you enter transactions.
• Weekends and federal holidays.
• The financial institution where transactions are deposited.
• How long it takes for your bank to verify and process electronic deposits.
   

Here's how to check the status of your deposit:
 

1. Sign in to the Merchant Service Center.
2. You'll see the word Withheld in the Method column.
   • This is to indicate that the payment is on hold and we're reviewing it.

Since you received an email stating that funds are on hold, it means that there was something unexpected in the deposit that we’d like to look at. Here are some common reasons for holds:
 

• When your payment processing exceeds the established maximum dollar amount expected on your account.
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
   

Usually, we ask for more info so we can complete our review within 2 business days. Once completed, we can finish processing the payment. You can read through this article to learn more: Why are my funds on hold?

Lastly, I'm adding these articles to get more details on handling deposits in QuickBooks Online:
 

• Understanding Payment Holds.
• Deposits FAQ.
• Find out when QuickBooks Payments deposits customer payments.
   

Don't hesitate to let me know if I can be of additional assistance. Have a good one!

@todd-starke-sali   If you use the Search bar at the top of nay page here in the community, you will find a LARGE number of Intuit/ QB customers, with the exact same question.  They are all told the same thing. Over and over. Day in, and day out.  

Sadly, a good majority of the people have to fight and argue just to get THEIR own money.  And a LARGE number of these people have to wait weeks, if not months to get it. Some even have to wait to collect it from their state.  

It's a game that Intuit/ QB plays, with other peoples money, because they (Intuit/ QB) actually makes money off of the people that have entrusted them with the money.  The longer Intuit/ QB holds it, the more they make.  

I hope yours isn't going to be held long.

Good luck.  

I need help with our quickbooks account. It says everything is fine with transactions but wont deposit on quickbooks card. States an email was sent but no email

Thanks for joining this thread, KacieEngel. I appreciate your detailed information.

If you haven't activated your QuickBooks debit card yet, you'll need to activate it before it's ready for use.

Here's how:
 

1. Sign in to QuickBooks.
2. Go to Banking Services, then QuickBooks Checking.
3. Click Activate card.
4. Create a PIN, then hit Next.
5. Enter the card number, expiration date, and CVV.
6. Select Confirm.

In the event you obtained your QuickBooks debit card through QuickBooks Money, your steps will be a bit different.

As far as the email you're unable to locate, I'd recommend initially checking your Spam and Junk folders thoroughly. If Intuit's holding funds for a risk assessment, collections scenario, or etc., you'll be sent an email detailing what's occurring and what options you have. This email will also detail if there's any documents or information needed from you.

Moving forward, I'd recommend adding the following email addresses of ours to your contact list:
 

• BusinessServices@intuit.com
• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

Adding these to the account's contact list will help your internet service or domain provider recognize them as friendly contacts. You can also send an email to any of these addresses to help display this to your ISP or domain provider.

You can also check with the IT or domain provider if you're still unable to locate it in any folders. Sometimes you may have to temporarily turn off Sender ID filtering.

If you feel your funds may be on hold, but don't see an email from Intuit in any folders, you can get in touch with our Customer Care team to discuss the status of your QuickBooks Payments batches and their associated deposits. The agent will be able to confirm if there's any holds causing funds not to be deposited.

I've also included a couple detailed resources about working with QuickBooks Payments which may come in handy moving forward:
 

• Why are my funds on hold?
• Understanding Payment Holds

If there's any questions, I'm just a post away. Have an awesome Wednesday!