Unacceptable.  I just upgraded from 2018 and can't believe this isn't fixed either!!! Ridiculous to think the work around is to manually enter a customer name.  I have way too many customers to make this feasable.

Please help me.  I did this and the Customer Name still won't display on this one particular invoice.  I am getting extremely frustrated as this customer is waiting for this invoice.  Can someone assist?

Thanks for joining this Community thread, @Jacqui7.

It seems you posted a relevant question that my colleague, @Kevin_C, answered. Please see this link for more details: https://quickbooks.intuit.com/learn-support/en-za/manage-customers-and-income/re-hi-when-creating-an....

I'm adding these relevant topics that you can utilize in the future:

• Clear cache and cookies to fix issues when using QuickBooks Online
• System requirements for QuickBooks Online
• Record invoice payments in QuickBooks Online

Feel free to comment if you have other questions about invoices. I'm always here to help. Have a nice day ahead.

I just set up an HOA company on QuickBooks for Desktop and ran into this issue. I resolved this issue by defining a Custom Field on Additional Info tab in Edit Customer screen and named it "Customer Name". I then used this field under template customization between "Bill To" heading and the data below it. It worked perfectly. It wasn't too hard to populate the customer name in this new field either. I used the "Add/Edit Multiple List Entries" screen and copied the customer name using a worksheet. I hope this helps.

I see how challenging it is on your end when printing an invoice the customer field is unavailable, @janb1. It would be helpful to share your feedback with our developers so they can tailor the program features to meet user needs better.

I'll assist you in forwarding your feature recommendations and comments to our Development Team. They'll receive your input on areas of QuickBooks that could be improved based on user feedback.

o send your input, here's how:

1. Go to the Help menu and select Send Feedback Online.
2. Click Product Suggestion.
3. Choose a feedback type and product area on the QuickBooks Feedback window.
4. Enter your suggestion or feedback, name, and email address (optional).
5. Select Send Feedback Online.
    

Also, I'd recommend visiting our QuickBooks blog sites to keep you in the loop about the current news and product developments:

• QuickBooks Blog for QuickBooks Online.
• Firm of the Future site.

In addition, you can refer to this article for instructions on how to log a payment in your records when your customer settles their open balance: Record an invoice payment. 

Drop me a comment below if you have any other questions about managing sales transactions. I'm just away to assist you. Take care!