Unacceptable.  I just upgraded from 2018 and can't believe this isn't fixed either!!! Ridiculous to think the work around is to manually enter a customer name.  I have way too many customers to make this feasable.

Please help me.  I did this and the Customer Name still won't display on this one particular invoice.  I am getting extremely frustrated as this customer is waiting for this invoice.  Can someone assist?

Thanks for joining this Community thread, @Jacqui7.

It seems you posted a relevant question that my colleague, @Kevin_C, answered. Please see this link for more details: https://quickbooks.intuit.com/learn-support/en-za/manage-customers-and-income/re-hi-when-creating-an....

I'm adding these relevant topics that you can utilize in the future:

• Clear cache and cookies to fix issues when using QuickBooks Online
• System requirements for QuickBooks Online
• Record invoice payments in QuickBooks Online

Feel free to comment if you have other questions about invoices. I'm always here to help. Have a nice day ahead.

I just set up an HOA company on QuickBooks for Desktop and ran into this issue. I resolved this issue by defining a Custom Field on Additional Info tab in Edit Customer screen and named it "Customer Name". I then used this field under template customization between "Bill To" heading and the data below it. It worked perfectly. It wasn't too hard to populate the customer name in this new field either. I used the "Add/Edit Multiple List Entries" screen and copied the customer name using a worksheet. I hope this helps.