This isn't the kind of experience we want you to have, jacqueline. I'm here to ensure you can get the support you truly deserve.
The "Error code: -81597, type: INVALID_REQUEST" while trying to authorize a request means the request was invalid. This issue requires further investigation of your account's information to ensure the security. We take your account's security as a top priority. That said, I recommend contacting our QuickBooks Online Support team again for assistance. Our support team can investigate the cause of the error and help you find a solution.
You can request a callback to talk directly with one of our representatives. Here's how:
- Go to the Help menu.
- Select the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Click Talk to a human.
- Select Get a callback.
- Enter your contact information.
- Tap Confirm my call.
Once the issue is resolved, refer to the article titled: Subscribe or Activate QuickBooks Online for a comprehensive guide on subscribing to QuickBooks Online (QBO). This guide also provides answers to the most frequently asked questions regarding billing and data availability.
I'm just a reply away if you need anything else. I'll make sure you're all set. Take care!
