Duplicating an invoice does not copy all line-items.

Let’s try some troubleshooting steps so you can duplicate your invoice, Mark.

You can logging out of your QuickBooks account and then logging back in to refreshes your session and resolves some issues that may interfere with normal functionality. After logging back in, try duplicating the invoice again.

If the issue persists, try logging in using a different supported browser to see if the issue still occurs and make sure your browser is up to date. Switching browsers can help rule out compatibility issues or problems related to your current browser’s settings, cache, or cookies.

If you have any other concerns, please don't hesitate to reply if you need further assistance.

Hi Heide, thanks for your suggestions, but unfortunately it didn´t solve the problem. Standard I use Chrome, but both Incognito mode and using Firefox give the same result: when duplicating the invoice only the first line-item is being copied.

Let me know if you have more suggestions.

Thanks for your help!

Mark

Good morning, @mark-ouwehand-gm. 

Thanks for reaching back out! 

Since the troubleshooting steps my colleague provided didn't work, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account with you and figure out why this is happening. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to get a callback. 

Please keep us updated on how the call goes. I'm only a post away if you have any other questions. Take care! 

Hi Candice, I talked to the Customer Support Team, and they acknowledged that it is a known bug, and a few other people have the same issue. They are working to solve it, but could not tell me a timeframe.  Keeping my fingers crossed, because I use this feature regularly.

Thanks,

Mark

I am having the same issue. 

Tried different browsers, tried logging out of the session to no avail.

So far they have made the service more expensive, charge more to receive money (now charging for ACH when it was free), and have no ways of batch exporting data. I am getting fed up.

We appreciate you sharing your experience, jb185. We can see how concerning it can be when certain line items are not fully copied when duplicating an invoice.

Since you have already tried the troubleshooting steps provided by my colleague and the issue persists, I recommend reaching out to our Live Support team. They can look into the problem securely and provide additional troubleshooting steps to resolve it.

Here's how:

1. In your QuickBooks account, click the (?) Help icon in the top right corner of your screen.
2. Next, go to the Search tab and enter a keyword to activate the Contact Us button.
3. Then, click the Contact Us button.
4. Once done, select how you want to connect with our experts.

Meanwhile, you can create the invoice by entering the products and services manually. For more details, refer to this article: Create invoices in QuickBooks Self-Employed.

Please post in the Community forum again for other questions, and we'll respond promptly.