Error code: H202 (Problem with multi-user hosting setup)

And got the message from QB Desktop File Doctor:
We couldn't fix your company file (screenshot attached).

Hello there, @passworddude. I'm here to share additional troubleshooting steps to resolve Error Code H202 in QuickBooks Desktop (QBDT).

I appreciate all the fixes you performed to resolve the issue. Error H202 indicates that something is preventing multi-user from connecting to your server. 

If you haven’t already, allow QuickBooksDBXX and QBCFMonitorService admin permissions on your server computer. Visit this article for the instructions: Set up folder and Windows access permissions to share company files.

Moreover, ensure that your server computer lets QBDT through your firewall. 

1. First, set up Windows for firewall exemptions. 
2. Once done, open QBDT on your workstations.
3. Go to File and click Switch to Multi-user Mode.

For more troubleshooting options, please see this article: How to fix Error H202 and H505.

Additionally, there are three hosting modes set for each version of QBDT and for each computer. To learn more, refer to the Hosting Modes section in this link: Hosting your company data in multi-user mode in QuickBooks Desktop.

Keep me updated on any additional concerns you have about multi-user hosting. The Community is here to help anytime. Stay safe and have a great rest of the day.

Hi @JaeAnnC 

Thank you for your reply. Yeah I tried the below and still no luck.

Also, what could be the reason when QB File Doctor also not able to fix company file?

Thank you for getting back to us and giving an update regarding your concern.

Since that's the case, it is best to connect with our QuickBooks Desktop Support, as it may be a technical issue that requires assistance from our Customer Care Team. Contact them for further guidance. They also have tools like screen sharing and guide you through the process.

Here's how you can reach them:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article for future reference: Fix data damage on your QuickBooks Desktop company file.

Please don't hesitate to reach out if you need assistance with QuickBooks-related concerns. Have a nice day!

@JamesAndrewM @JaeAnnC 
Thank you for the note and help. I will follow up qwith QB support then.

@passworddude 

How big is your file size?

@Fiat Lux - ASIA 

Its ~157 MB.

Your file size should be fine. Try opening your file, creating a backup file and restore it with a new name. 

Yeah - tried that also but no luck though

Chat Support and ask them to check your company file. Another option, ask a 3rd party service provider to get a second opinion if required.

I wish you didn't have to go through all these hurdles while trying to utilize the multi-user setup in QuickBooks Desktop (QBDT), passworddude.

I agree with Fiat Lux - ASIA that we need to reach out to our Technical Support Team to look into this matter in greater detail. You can follow the steps outlined by my peer, JamesAndrewM, above to reach out to them, or click this article for more details: Contact QuickBooks Desktop Support.

Furthermore, you can save these resources for more details about the frequently asked questions about QBDT cloud hosting:

• QuickBooks Desktop cloud hosting powered by Right Networks.
• How to host a QuickBooks Desktop company file

You can always get back into the Community if you have other QBDT-related concerns. We're always here to assist you. Stay safe.

This will occur if the server QB Database Manager is not the same version as the QB Desktop.

My client is based entirely in QB 2022 Accountant.

She has a big client she accesses remotely with QB 2023 Premier.
This has run slowly, but reliable for a long time.

Her big client moved their QBW 2023 file to her Server running QB 2022 database manager.
After jumping through all the troubleshooting hoops for H202 errors, I guessed the 2022 DB manager was the root cause.

Indeed it was.

I upgraded the QB Database Manger on the Server to 2023, and multi-user mode now works correctly
I'm posting this here, in hopes Intuit tech support will add this to their comprehensive H202 troubleshooting document.

Hello there, bgavin.

Thank you for providing another way to solve this issue in hosting setup with multi-user. To include the solution you've provided in our article, here's how to do it:

1. Go to this link: How to fix Error H202 and H505.
2. Sign in to your Intuit account.
3. Scroll down to the bottom.
4. Under the Was this helpful?, click No.
5. Select Something else.
6. Enter the solution in the space provided.

In case you'll get some challenges opening your company file, you can also read this article: Error: -6000, -77 when opening a company file.

Keep me updated on any additional concerns you have about multi-user hosting. The Community is here to help anytime. Stay safe and have a great rest of the day.

Done.
Added comment to your help file.

Thanks for making this available.

Thanks for getting back with the Community, bgavin.

I'm happy to hear MelroseV was able to help with submitting feedback about one of our articles.

You can feel welcome to submit feedback about any articles on our website. Your feedback's definitely valuable to Intuit. It will be reviewed and considered in future updates. You can stay up-to-date with an articles latest updates by reviewing it periodically.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have a great Friday!

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