Agree 1000%!  We've been using QB desktop for "27" years, and it was great for a small business! But now, greedy QB locked out our ability to access our payroll, and forced us to subscribe to their BS garbage on-line software!!   It now takes me an hour to do what used to take me 10 minutes, and they're billing me over $100/month for this waste of time!   They eliminated easy features, and replaced them with NO features, or no means of quickly accessing pertinent information on previous projects or invoices!!  Then when you try to contact QB for support help... they know NOTHING!!!!  They can't help in any way shape or form when trying to maneuver thru their new cumbersome BS software!!   EVERYTHING about the QB on-line software program absolutely SUCKS!!!   

@AMBartiste 

After 25+ years as a loyal consumer of QB desktop, we were forced into the online platform.

You should switch back to QB Desktop or another online platform.

@Nili 

It’s the most none sensical, illogical and disgusting software ever created and to go from a user friendly desktop version to this one is insane!!

You should switch back to Desktop or another online platform.

@CD123900 

We've been using QB desktop for "27" years, and it was great for a small business!

You should witch back to Desktop or another online platform.

Agreed.... absolute garbage and their "tech support" does nothing to help

QB online is the most worthless and USELESS software!

I too have been using QuickBooks for over 25 years and will be leaving at the end of this year's subscription!

THEY screwed up my acct and put my subscription on the wrong account and after 3 hours of arguing with several different support agents (2 of them just hung up in the middle of the call because I refused to pay anymore money) the best they could do for THEIR screw up is tell me to PAY AGAIN (I just paid the annual subscription fee 5 weeks ago) and then they would issue me a refund on their mistake!!  So meanwhile I'm out hundreds of dollars and waiting 2 weeks to see a refund! That is crazy to me!! Just move the subscription to the proper acct!! But they keep telling me there is NO WAY to do that!!

Intuit is the most useless company I have ever dealt with! 

I agree. I'm about ready to leave Quickbooks and find somewhere else. I was a loyal Quickbooks user for 20 years and never dreamed of leaving until I switched to QB online. I've given it a couple of years, and it is no better. I'm just about done with dealing with the extra time it costs me to be using this terrible product.

I couldn't agree more. QBO is horrible. Bugs everywhere in this program. You can add transactions one day and the next day they're gone. Navigating is like jumping through flaming hoops. Quickbooks desktop was miles better than online

Try being QB for Mac User for 20 years, (the ugly stepchild of QB users) and then trying to migrate to this nonsense! I thought that I was the only one thought that this program (QBO) was the most non-intuitive, user-unfriendly program ever conceived! Absolute garbage! I am not a programmer, accountant or anything of the like, just a healthcare professional with a small practice to run and since I'm based on a Mac platform for my practice  management software QB4Mac desktop made the most sense. I tried QBO for a year and just couldn't tolerate it, it's just the stupidest program ever written and I doubt Intuit never bothered to ask any of their users (and certainly not any Mac users) to be in a beta testing group, otherwise this POS program would never seen the light of day. It really is a walking advertisement to migrate to another platform as fast as possible. Anything else is just not worth the aggravation and frustration of dealing with Intuit and their constant increases in subscription fees for this BS.

@OG59I sympathize and completely understand. I have clients still using QB Desktop for Mac. And you're right...it has always been the ugly stepchild. But it's still better than QBO -- garbage from day one, garbage still. It's a chore to use and I am a 40+year very tech-savvy, skilled, pro bookkeeper.

Intuit are the embodiment of platform decay or "ensh*tification" (look up the Wiki definition for yourself since Intuit won't allow a link here). It won't improve, so finding an alternative is the best option. I know there are others (Xero, Sage...) but I've yet to try them. 2025 will be the year. I can't take anymore of Intuit's limitless greed and annual price increases.

Yes! As soon as I can find time to research alternatives, I'm gone. QBO has wasted so much of my time since I made the switch. I'm ready to drop it.

These whores don't care about you...... Just your monthly subscription.  Half their stuff don't even work....  

RE: Half their stuff don't even work.... 

It's not important that it works, or even works sufficiently to be useful, or only works once in awhile - say on the occasional Tuesday.

It only matters that Intuit marketing can claim QuickBooks Online has the feature, because that may make it look more like a reasonable replacement for QuickBooks Desktop - which it isn't and never will be.

Is there anyway to have qb desktop on two computers, yet connected to each other like online?

Our internet isn't good and QBO is even worse.

@bulldogs 

Are the PCs in the same building? Do you need to access the same company files in multiuser mode simultaneously?

I thought QB desktop was discontinued?

Thank you for joining the thread here, Bulldog and @SarahCO. QuickBooks Desktop continues to serve and can offer multiple users. I'm glad to share some insights and discuss more about it.

I want to take this opportunity to talk about the recent updates to QuickBooks Desktop. Sarah, regarding your concern, Intuit has decided to discontinue offering new subscriptions for the following products starting September 30, 2024:

• QuickBooks Desktop Pro Plus
• QuickBooks Desktop Premier Plus
• QuickBooks Desktop Mac Plus
• QuickBooks Desktop Enhanced Payroll

For more details, please check this article: Can't buy QuickBooks Desktop as a new US subscriber.

We provided advance notice via multiple channels—including email, in-product notifications, traditional mail, and this dedicated webpage—regarding the upcoming discontinuation of services for older versions of QuickBooks Desktop (QBDT). These are specific products affected by this service discontinuation, please refer to this article: QuickBooks Desktop service discontinuation policy.

QuickBooks Desktop Enterprise (QBDT Enterprise) will remain unaffected by this decision. Following the issuance of the final notice, we are pleased to assure our valued customers—both new and existing—that they will have the opportunity to continue purchasing or renewing their subscriptions without interruption.

In response to your inquiry, Bulldog, yes, I would like to clarify that QBDT Enterprise supports multiple users. It accommodates up to 30 users simultaneously, allowing them to log in and work together efficiently without interruptions. Please click the link for a comprehensive overview of how to set up and manage your company data in multi-user mode using QuickBooks Desktop.

For future reference, you can check this article to add a user with a specific role to manage your books: Create and manage users and roles in QuickBooks Desktop Enterprise.

If you have any concerns about QuickBooks Desktop Enterprise, Bulldog, and Sarah, please don't hesitate to reach out to the Community. We are eager to answer your queries.

In addition to ending new subscriptions to QB Desktop, know also that Intuit raised the price of QB Desktop from $99/year in 2010 to $699/year in 2024, with a planned further increase to $999/year in 2025. Intuit's greed is seemingly limitless. Also, users no longer own the software as they once did. They now must purchase a subscription.When the subscription ends, the software effectively stops working. Unlike earlier editions which continued to function after the three year service window ended, QB Desktop 2022 and later no longer allow the importing of QBO files from financial institutions, meaning the software you purchased is effectively useless unless you want to manually key every transaction. 

And in no way, shape or form is QBO a substitute or descendant of QBDT. It's completely new software and bears little resemblance to QBDT. QBO remains one of the worst pieces of software as a service on the market. The UI (user interface) is difficult to use, full of endless popups that cannot be closed, consistently throws errors, formatting problems, and misinformation (especially during the crucial task of reconciliation). The UX (user experience) is awful to which the comments here will attest. Intuit's own telephone support reps will even tell you that their software such as the QBO standalone app does not work and should not be used. And their support reps are, by and large, unhelpful and unknowledgeable about the product. Perhaps the worst of it is Intuit does not care...about the complaints, about the product, about the customer.

RE: The UI (user interface) is difficult to use, full of endless popups that cannot be closed, consistently throws errors, formatting problems, and misinformation

Just a few minutes ago I tried to go into settings in my QB Online company and turn on account numbers on the chart of accounts (I mean the "account list" - which is an utterly stupid name for the chart of accounts). Seems simple enough, right?  But nooooooo!

Instead of saving the change QuickBooks put up an error and told me that I couldn't save the change because another user, which the message identified as me(!), had made changes and finished first and so my changes wouldn't be saved. I tried over and over to save the change. I logged out and logged back in. Same thing.

How stupid does a program have to be to, when exactly one person is logged into the account/file, tell that user that they can't save a change because they were faster than themselves and saved the change first?

In reality:

- There is one person in the file, and so no one else is making any changes.

- Telling a user that another user, themselves, made a change first, especially when there is only one user, implies some pretty sloppy and lazy programmers work at Intuit, and also their testing department is ineffective.

- Telling the user that a change was made, by another user or not, when none was actually made, is also super lazy programming.

- And, overall, who cares anyway?  Let me make a change to a preference right after I made one or even someone else! I don't care that someone else made one, even if they did.

@SarahCO 

You can still purchase QB Desktop 2024 Pro Plus or Premier Plus with a workaround if required. They will support 2024 until May 2027. You can also use use old QB Desktop with a non subscription license + a 3rd party payroll.

@BigRedConsulting  I'm not at all surprised. And I've have had similar experiences when changing settings. It's garbage software with apparently no quality control, challenging and frustrating to use. I recently had a client watch via Zoom as I re-categorized transactions and reconciled accounts. He saw for himself and was aghast just how frequently the app threw errors, bugs, misinformation. It was constant and endless.

Here's a good one:  On the re-categorization window, selected transactions no longer show a check in the box. The only was to know if the transaction was actually selected is to keep track of the "x transactions selected" notice at the top of the table. I reported it weeks ago, and it's still not fixed.

Even this support page of theirs throws errors constantly. Just what is this, Intuit? Are all your products as awful as QBO?

@RDASLLC  "Cannot convert blob:https://quickbooks.intuit.com/fae81344---"

I suppose Fae trickery would be just about the only plausible explanation for how an industry leader like QB could continue fielding a product like QBO and retain their position.

Every nook and cranny of QB is exactly like this: sounds great in principle, but is riddled with malfunctions and workflow disruptors that make you scratch your head as to what on earth were they thinking when they made it disfunction in so many ways you could never even imagine. 

I'm currently in a battle to upload expense receipts. It has some automated functions that make it seem like it would be a relatively simple process. I've discovered, however, if I upload all my receipts it just fails outright after waiting a long while for it to declare its failure. Instead I'm having to upload batches of 10 at a time. Each batch is producing at least 3 failed uploads requiring me to seek out those three files for re-upload before moving on to the next section. During this process I'm paying close attention to make sure which file I left off with so that I don't miss any. Once finally uploading them all, I discover that the amount of receipts shown as uploaded is less that the total amount of receipt files on my computer that I uploaded. In QB it will only show 10 on a page and there is NO way for me to know which receipts that are missing other than to re-upload them all. Considering this process took hours and didn't work the first time to simply repeat it, in hopes for no errors isn't realistic or feasible.

On top of this, once all receipts were uploaded (or what should've been all of them) many were being marked as duplicates because of all the upload errors - like a lot! I went through deleting the dups and after I finally got through the last page of 10 I went back to the first page only to discover more duplicates. I continued to go through all the pages again and then again after that until I was able to go through all the pages 2 full times without seeing any duplicates. That was early this morning. I went on to other tasks and came back to this late this afternoon to start the individual "review" process for each receipt only to discover a ton of them being marked as duplicates. At this point something is clearly very wrong and there's no way there could be duplicates after I deleted them in multiple rounds. I sorted the columns by the receipt amount in hopes the duplicate receipts would sort next to each other and I could see the orig and any duplicates grouped and so as to confirm they were actually duplicates. Somehow there were a few actual duplicates the did group together like this but the vast majority were marked as duplicates by QB with the only option to delete them.

I have no way to resolve the missing receipts and no option but to delete fake duplicates with no option to replace them. An operation that seemed tedious but completely simple and straight forward is now a total disaster with no way to recover. It's completely unbelievable! QB online is in a perpetual pre-beta state.