I cant' believe they did this downgrade, ruining life of all users!! Intuit have some genius retarded, whit no experience in accounting, and transform QB 2022 in a nightmare for all. Please fire those guys and put back the scan manager. 

Imagine all employees, having very confidential information on their phones.- Obviously Intuit don't care for the security. Is difficult to measure all the damage that this downgrade will cause to the users.   

Removing Scan Manager was a bad decision.

Now there are extra steps in order to add scanned items into QB.
If I wanted to be "Mobile" with my QB, I would have switched over to the QB-Online program.

So, now I am supposed to download QB to my phone, pull out my phone, photograph an item I want scanned and then add it to QB?  I'm sorry, but phone pictures of something is not going to be as good of a quality as scanning with my scanner.  I primarily used the Scan manager for adding copies of checks to customer payments and insurance information for my sub-contractors.
Freaking stupid.

Bad enough that I now have to pay for a subscription in order to use QB desktop.  Just another expense that QB is implementing on people.  I used to only upgrade every 3 years.

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@chaneymillerinc wrote:

I now have to pay for a subscription in order to use QB desktop.  Just another expense that QB is implementing on people.  I used to only upgrade every 3 years.

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@chaneymillerinc 

If you are still using QBD 2021, you can still buy the one time license for QBD 2021.

thanks I will keep sending messages too!  I cannot believe they took that away! soooo need it !! takes more time to attach now, I have other stuff to do here and this is going to take up most of my time !! really sucks!

I would have NEVER upgraded either! I wish I knew about this too! 

Sooooooooooo Disappointed ☹️ 

We are now considering another accounting software for our company.  The scan Manager is a big part of our everyday operations.  We are an Inspection Company and need to scan documents to attached to our invoices for emailing to our customers. We have thousands of buildings in Illinois.  We will not add any more steps for our 8 employees to perform it would take too much time to scan to the computer and attach to QuickBooks when you can scan right into the program.  I upgraded 8 machines to 2022 to find out the Scan Manager was missing, so lost a complete day because I had to roll all machines back to Enterprise 2021 so our office wouldn't lose any more time.  Extremely disappointed with how Quickbooks can be so STUPID and regress with Enterprise 2022.  We pay over 6k for this program a year. There should be a credit available for an upgrade that's useless or here's an idea PUT THE SCAN MANAGER BACK so we can upgrade.

I'm uninstalling version 2022 today and going back.  Removal of scan manager is a totally foolish feature to remove.  Why don't you fix the problem instead of just removing a feature. Doing multiple page purchase orders that have to be attached to an invoice is ridiculous.  Any multi-page document is now a tedious photo shoot.  Not to mention to do an 8.5x11" page you almost have to stand up at your desk to get the camera high enough.

Not to mention all the other points brought up by others in this thread.

Bring back scan manager!

Yes, I really used every invoice. I actually went back and reinstalled the 2021 version. It’s stupid they removed it

Just because something is new & "updated" doesn't make it better!!!!!!!

I'm so annoyed right now, it is so iconvenient not to have the scan mgr feature..... it sux

When you sit back in your heated massage conference room chair and wonder why users with 20+ years invested in QB, leave for another platform, it's because of poor decisions like this. What an absolute miscarriage of informed decision making. Trying to force us all into the poorly functioning QBOnline was one thing, but taking away a slow, but functional resource from desktop is the icing on a turd cake. I'm going to take a hard look at other platforms and make the move away from Intuit, who seems to want to force end users to conform to their bad decisions instead of bulk up their platform to make it advantageous for a broad spectrum of users. Intuit...you have officially lost touch with your customer base...what a shame.

We are upgrading from 2019 to 2022... or at least, we WERE going to do so.  Luckily I called to ask some questions about upgrading and found out about the integrated scan function being removed so we are only upgrading to 2021.

Who at QuickBooks Engineering or Software Design thought this was a good idea?

We scan hundreds of documents on a daily basis.  We DO NOT use any online version of QB and we are NOT going to be buying all our employees cell phones. The extra steps even for the mobile app will make our scanning take 2 to 3 times as long, which is ridiculous.

When will the function be brought back to the Enterprise Desktop version?

We are completely dumbfounded in our office.

Any updates?

We're taking notes of your feedback, @lbarba01.

I can see that the Scan Manager feature is a great feature for your business since you're scanning hundreds of documents daily. Please know that we're working in improving the product to meet your business needs while also keeping up with the growth in technology.

For now, I encourage submitting feedback directly to our product engineers. They may look into this suggestion and consider adding back the option in the future update. To send feedback, please follow the steps below:

1. Open your QuickBooks Desktop company file.
2. Go to the Help menu, then select Send Feedback Online and choose Product Suggestion.
3. Enter your feedback and click Submit.

You can also continue attaching your documents using the mobile app. I know that it takes time and extra steps, but it's the best alternative we can offer right now.

Please touch base with me here for all of your QuickBooks needs. I'm still open to your replies, @lbarba01.

Visualize if you will, 10 people, whose only job is to take pictures on their mobile phone of both sides of thousands of pages that need to be attached to QB documents. On the other side, I can take an updated network scanner, plunk that stack of pages in, and tell it to scan those pages to a file. The next step is to then pay someone else to attach those scans to the correct documentation in QB. Mistakes waiting to happen. 

I have sent a Feed back note within the software. I sure hope they take this seriously. I understood they removed it because there were many people with issues. If you take a finite number of scanners that are approved to function with the software-and hold users to those few, I would even be fine with that. But to remove it entirely?!   I spent 25 hours reversing the 2022 installation in our office, and the reconversion of my QB files back to the 2021 version! Thank GOD for backups!!

this is not true , i'm tired sending feed back and nobody do nothing in intuit, 

I've sent dozens of feedback on various problems and I never hear back from QB with a solution.  This is a major game-changer for our company.  We are an inspection company and scan thousands of documents into QB.  BRING THE SCANNER BACK or we will leave QB by next year there is no use paying thousands for a program that we can never upgrade to. 

This decision of taking out the scanner puts QB back in the stone age.  Go ahead and add the fancy cell phone option its useless to us and a lot of other companies.

This just another way to push desktop users to online, look what they did, they remove scanner option that is normally done on an office environment and give us the phone option, not productive at all on an office and more like small or on the road business. Removing a feature is never an upgrade, if they add the phone option and keeping the scanner that will be an upgrade. For me I am going back to 2021 (or 2020), it is what best fit me. Intuit is pushing us out of the desktop version and that will eventually happen, but that does not necessary means we will go to their online version (at least me), and even there are not too may options today it may be on the future. When they push the yearly subscription upgrade on 2021 in order to get access to the online service it make me have my doubts, but I decide to stay for few convenience features, for me was the (1) attachment (and don't tell me is there, yes it is but is more inconvenience, and for the way this is going it not be at some point, who knows) (2) bank online download to match QB transactions (this is working half way for me, Chase do not use internet explorer anymore and that's the core for QB, so download and import is the way, there was a time when chase was using internet explorer, but they move on to the new Microsoft standard internet browser but QB did not move to the new Microsoft standards) (3) last the payroll inside QB (but to keep this you need to upgrade every year and also pay a payroll subscription)

At this time for me "Scanner": half productive, "Banking Download": halve productive, "Payroll": Full productive (for now) and at a price of QB yearly subscription + Payroll subscription.

It is a hard time for business to survive, Intuit is moving forward with their business plan base on their income, so I am on my saving plan. On the fair way, if to keep their business alive they need to increase subscription I agree with them on that, is what we all do to keep our business running pass the cost to the customers, but we don't remove service, we always try to accommodate our customers needs and charge for the service we provide, at the end of the day we are on business because of them. 

A this time I have options, keep the 2021 (or 2020), that way I'll keep my scanning option, (full service), loose the banking download (loose full service) and get a different Payroll software (full service with somebody else), this way I'll keep an important feature for me, banking download will be sacrificed but I can live with non automatic transaction matching.  

Intuit, this is the way some of us think and may act on it, here you are loosing, it does not matter to me if you bring the scanning back because you can take it away whenever you think is the right time for you. I see the trend here, and is only moving us to online, I'm on premier, but just to think you remove this from enterprise confirm you want to finish the desktop option, and this release show it is already fading out. 

This is absolutely the worst upgrade EVER!

The Scan Manager is a big part of our everyday operations.

We have scanners at every workstation and we scan almost everything into our system and it is one of the reasons why we like QB so much. Doing away with this extremely important tool does not make any sense to me at all. We scan hundreds of documents a month into QB and the amount of extra time it now takes adds up rather quickly when scanning this much!  I am not sure how anyone could classify a loss of a feature as an upgrade. Getting rid of this feature has caused an absolute headache and is taking 3 times as long to get my documents scanned in. 

I also scan hundreds of documents to attached to every invoice I send out.  QB needs to rethink this change. Removal of scan manager is a totally foolish feature to remove. 

Imagine all employees, having very confidential information on their phones.- Obviously Intuit don't care for the security. Is difficult to measure all the damage that this downgrade will cause to the users. 

If I wanted to be "Mobile" with my QB, I would have switched over to the QB-Online program.

I agree with the suggestion that everybody keep giving this product feedback to Quickbooks through the Help tab in Quickbooks. Go to Help > Send Feedback Online > Product Suggestions. I have been doing it every single day sometimes several times a day. I have been told that their product engineers have to read all of them and if enough of us complain they will hopefully listen and correct it.

Bring back scan manager!

I would have NEVER upgraded!

I do miss it terribly as well@

The audacity of Intuit to discontinue Scan Manager without warning is unforgiveable.  Despite the outcry I've not heard one word from Intuit about correcting this terrible mistake.  I won't forgive Intuit for their decision and am starting the process of changing software.  I do hope for the rest of you that Intuit corrects this wrong.

What in the hell were they thinking.   Insanity 

100% bothered by this and wish I would have known before purchasing and installing 2022 today. We would have more than likely abandoned QB altogether and probably will next go round of software install. I guess I have plenty of time to research other platforms. THIS IS REALLY IRRITATING. We used scan manager in every facet of the program we could. 

This will be a huge inconvenience.