Why is customer support silent on this issue??  Since I cannot post my contact information here, I demand that someone who can offer something beyond a canned response explain what is being done to rectify this error.  It is simply outrageous that this error was identified 2 months ago and there have been several updates with no solution. 

And to be sure there's no misunderstanding:  the Reporting Agent version of the Form 944 shows an error when the taxpayer has a refundable CARES Employee Credit which prevents the form from being e-filed.  The error says you can't claim a credit when there is an amount due.  The Employer version of the 944 does not have this error, so it's clearly a software problem which should be easily fixed.

Another payroll update.....still no fix.  Frankly if I wasn't so deep into the Intuit products I'd switch.  

Thanks for posting here again and letting us know about this ongoing situation, @BobOHara,

Interruptions to the tax form processing can be a deal breaker and frustrating. Please know that we don't want to cause any delays to your tax deadlines. 

This error message you're getting is caused by the Retention Credit amount. To make sure you're able to get the form corrected, I recommend reaching out to our Support Team again. They can initiate a viewing session with you and can help make any adjustments or corrections with the posting of the Worksheet 1 components.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

You can also use the forms directly from the IRS website to ensure you're able to catch up with the filing.

Let me know the result after contacting our Support. I want to make sure this is taken care of. I'll be right here if you have further questions.

Jen_D

I wonder if you read this entire thread.  I made it clear that I had spend several hours with support, and this problem ONLY occurs in the Reporting Agent version of Form 944.  The employer version handles the credit correctly.  This is a problem with the form and NOT my client file or how I set up the CARES Credit.

And of course today's payroll update DOES NOT fix this very simple problem.  How does one make sure the development team gets the message?  Do the forum monitors pass along information? 

Providing the best experience with the product is what we aim for, BobOHara.

I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. To ensure the development team gets the message, just follow the steps below to send your feedback: 

1. Click the Help menu bar.
2. Scroll down to Send Feedback Online.
3. Select Product Suggestion.
4. Choose Product Suggestion for the Type of Feedback.
5. Product Area is optional.
6. Enter your suggestion.
7. Click Send Feedback.

On the other hand, I'd also suggest contacting our Technical Support Team to help you with this one. I know you already called however this is the best thing we can do for them to further investigate what's causing this issue. Please provide the reference number to the phone agent for them to review your case. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

Thanks for the suggestion.  I just submitted a Bug Report, including a request to contact me regarding this perplexing error.  And while I would call customer support again, all they would do is run through the same standard error resolution steps and come to the conclusion that the error is in the form and not my payroll.  I'm in the middle of tax season and simply to not have the time to waste  doing the same thing I did months ago.

A year later and this exact issue still exists for the RA 944 when claiming ERC for 2021 tax year. 

Hello, @tcurran07.

Thanks for taking the time to follow along with the thread and sharing your concerns here in the QuickBooks Community. 

We understand the importance of having this concern resolved. Since you're still experiencing issues, I encourage you to contact our Payroll Support Team. This way, one of our payroll agents can review your account in a secure environment and use their tools to investigate this matter further. You can use the link I've included below to connect with an agent directly. 

• QuickBooks Payroll Support

Please know that you can reach out here any time you have questions or concerns. Take care!