Hello, @emyers1013.
I appreciate all the steps you've done before posting here in the Community. I'm here to share some information about tax wages on QuickBooks Desktop.
There are few possible reasons why the NYS-45 is not calculating in your account.
- An employee is set to Tax-Exempt
- Go to the Employees tab, then choose Employee Center.
- Double-click the name and select Payroll Info.
- Pick the Taxes tab.
- In the Filing status under Federal, review the status.
- Change it if necessary.
For more details, check out this link: Set up tax-exempt employees.
- The Payroll item is set to calculate base on Net or Gross
- Select Lists then Payroll Item List.
- Right-click the deduction you want to verify and select Edit Payroll Item.
- Click Next until the Gross vs. Net screen.
- Check the selection is correct.
- The order of the payroll item is inaccurate
If you want to add some additions and deductions in the computation, then add the payroll item after those items. This way, the calculation is accurate.
- The item is set to calculate based on quantity, hours, or neither
- The annual limit has been set or reached
Please visit this article for the steps and more information: Payroll items on a paycheck are not calculating or are calculating incorrectly.
Once confirmed and the issue keeps going, I'd recommend communicating with our Payroll Specialist. They have proper tools to review the main cause of the problem. You may refer to this article for more details: Contact Payroll Support.
I've also attached pages to know more on how the payroll taxes are calculated, tax regulations, and other relevant topics.
Feel free to leave a message below if you have additional questions about your wages calculation. I'm glad to assist you further. Keep safe always.
