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Level 1

3rd address line (city state and zip) disappeared from pay stub

All the sudden the 3rd address line (city state and zip) disappeared from our printed pay stub (to screen and printer). We don't know how to get it back. Any suggestions?

Thanks,

Russell

Solved
Best answer August 24, 2020

Best Answers
QuickBooks Team
QuickBooks Team

3rd address line (city state and zip) disappeared from pay stub

I've got some troubleshooting steps we can perform to show the city, state, and zip address on the pay stub, mathpdaes.

 

Let's make sure were enter the address on the Contact Information page. This will show when printing the pay stub.

 

Here's how:

 

  1. Go to Company on the top menu.
  2. Choose My Company.
  3. Tick the Pencil icon on the Company Information page.
  4. Select Contact Information and make sure the city, state, and zip address are entered. 
  5. Press OK

Then, we can go to the Paystub Printing Preferences to ensure the Company address is enabled. Let me show you how:

 

  1. Go to File on the top menu.
  2. Choose Print Forms.
  3. Select Pay Stubs.
  4. Tick the Preferences tab.
  5. Make sure the Company address is selected.
  6. Press OK

Then, try printing the paystub again.

 

If the same thing happens, it's possible there's a damaged data in your software. We can run the Verify and Rebuild Data utilities to fix any data issues. Just follow the steps and details in this article: Verify and Rebuild Data in QuickBooks Desktop

 

For other troubleshooting options on fixing data damage, please refer to this article: Fix data damage on your QuickBooks Desktop company file

 

For more insights about fixing printing issues, check out these articles:

 

 

That should do it. Please touch-based with me if you need a hand with running payroll reports or any QuickBooks related. I'll be here to ensure your success. Have a great day ahead. 

View solution in original post

3 Comments
QuickBooks Team
QuickBooks Team

3rd address line (city state and zip) disappeared from pay stub

I've got some troubleshooting steps we can perform to show the city, state, and zip address on the pay stub, mathpdaes.

 

Let's make sure were enter the address on the Contact Information page. This will show when printing the pay stub.

 

Here's how:

 

  1. Go to Company on the top menu.
  2. Choose My Company.
  3. Tick the Pencil icon on the Company Information page.
  4. Select Contact Information and make sure the city, state, and zip address are entered. 
  5. Press OK

Then, we can go to the Paystub Printing Preferences to ensure the Company address is enabled. Let me show you how:

 

  1. Go to File on the top menu.
  2. Choose Print Forms.
  3. Select Pay Stubs.
  4. Tick the Preferences tab.
  5. Make sure the Company address is selected.
  6. Press OK

Then, try printing the paystub again.

 

If the same thing happens, it's possible there's a damaged data in your software. We can run the Verify and Rebuild Data utilities to fix any data issues. Just follow the steps and details in this article: Verify and Rebuild Data in QuickBooks Desktop

 

For other troubleshooting options on fixing data damage, please refer to this article: Fix data damage on your QuickBooks Desktop company file

 

For more insights about fixing printing issues, check out these articles:

 

 

That should do it. Please touch-based with me if you need a hand with running payroll reports or any QuickBooks related. I'll be here to ensure your success. Have a great day ahead. 

View solution in original post

Level 1

3rd address line (city state and zip) disappeared from pay stub

Thanks much! That worked well. I still don't know how that problem arose, but it is solved now. Thanks again!

QuickBooks Team

3rd address line (city state and zip) disappeared from pay stub

Thanks for the update, mathpdaes. I'm happy to hear RCV's steps were able to solve your problem.
 

You can find additional resources about using QuickBooks Desktop in our help article archives.
 

If there's ever any other questions, feel more than welcome to post in the Community anytime. Have a wonderful day!

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