Our paychecks were charged to the proper checking account, but the 941 payment that QB generated was charged to the wrong account. i cant find how to correct this, and the QB chat agents (7 of them over 90 minutes) have not been able to help.
Thank you for posting your concern here in the Community, @jimfoy.
I want to make sure this is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.
Since your 941 tax payment was already processed and charged, I suggest contacting our QuickBooks Support Team again. I understand that you already contacted them prior to posting your issue here, but they're the right support group who can correct this. They can process a correction on the tax payment you've made on the system.
Moving forward, you'll want to verify the bank account associated with your payroll service to ensure you're using the correct checking account. Here's how:
The proper bank is listed in the payroll setup, and that bank account was properly used by the payroll checks. However, the 941 was not posted to that same account. It was posted to another G/L account, which is also listed as a Bank/Checking account. I suspect that that account was used only because it was the first Bank/Checking G/L account listed in our chart of accounts.
You can create a journal entry to transfer the funds and I'd suggest reaching out to an accountant to help you identify the accounts to debit and credit. Moving forward, you'll want to review the bank account selected when you pay your payroll tax liabilities.
To create a journal entry, here's how:
Go to the +New button.
Select Journal entry.
Enter the accounts and amounts.
Review the entry and then Save and close.
Feel free to run payroll reports to get an overview of your paychecks and taxes created and paid.
Let me know if you have other questions. Take care and have a great day!