Activate Direct Deposit for Company

Thanks for checking this out in the Community, KimVA.

First off, I'd like to clarify that the linked bank for e-pay is not directly connected for paying your employees. Direct Deposit has its own process of activation, which is why it asked you to activate and set up bank for this feature.

Second, the error message you're getting indicates that you need to verify your bank for Direct Deposit. You'll need to enter the test debits to check if the account is active and can handle ACH transactions. 

Please note that the test debits will show up within two banking days from the time you activated Direct Deposit. They are two less than a dollar amount that needs to be entered in QuickBooks to complete the activation process.

Follow these steps on how to enter once you see it on your bank statement:

1. Go to Employees menu, select My Payroll Service, and then click Account/Billing Information.
2. Sign in using your Intuit Account login.
3. Proceed to the Payroll Info section, then click the Verify link under Direct Deposit Bank Account. 

Here's an article about this for more details: Enter Direct Deposit Test Debits in QuickBooks Desktop Payroll.

Just in case you can't see it, I would recommend reaching out to our Payroll Support Team. They can take a closer look at this and make sure you're able to use Direct Deposit. Please go to this article to get their contact details: Contact Payroll Support.

I'd also like to share additional articles in case you might need them when using Direct Deposit:

• Handle a Direct Deposit Paycheck That Was not Received by an Employee 
• Get Help if You’re Over a Direct Deposit Limit 

Keep me posted if you're able to verify the bank account and pay your employees using Direct Deposit. You can also ask follow-up questions if you still need more help from us. 

You pretty much told me to do what I've done. I think you missed this:

You said "Proceed to the Payroll Info section, then click the Verify link under Direct Deposit Bank Account."

Seems simple as mine shows, inactive. So, I click on it to activate and get this:

”to activate go to “QBDT>Employees>My Payroll Service>Activate Direct Deposit, or, go to QBDT>Employees>Pay with Direct Deposit. 

When I try the above, I do not have either option of “activate direct deposit” or “Pay with Direct Deposit”, what now????  

Thinking I should just contact support at this point. UHG so frustrated.

Hello there, @KimVA. I want to ensure this will be taken care of. 

To start, let's make sure that your QuickBooks Desktop (QBDT) is updated to the latest release as well as your payroll tax table. This is to ensure you have the latest components and fixes.

Then, activate the Direct Deposit again. For reference, feel free to check this article: Set up your company payroll for direct deposit. 

If the issue persists, I recommend reaching out to our Payroll support team. They can pull up your account in a safe place and help you activate the direct deposit. They also use specific tools to further review the root cause of the problem. Here's how:

1. In your QBDT account, go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Next, click Contact Us.
3. Enter a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. You'll received a single use code. Enter it and select Continue.
6. Then, choose either chat with us or Have us call you.

Once everything is fine, you can now set up direct deposit for your employee. For the detailed steps, checkout this link: Set up direct deposit for employees.

I'm just around the corner to help if you have any other concerns managing your direct deposit in QuickBooks. Have a good one and stay safe.