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Level 1

Add birthday

I’m trying to print w2’s for my employees and it says I need to finish setting an employee up.  I see that her birthdate is missing.  There is no place to update this info!  How can I get this done??

3 Comments 3

Add birthday

Hi Jada123,


I can help you enter the birth date of your employee. 

  1. Click the Employees tab.
  2. Click the name of the employee.
  3. In the Basics section, click the Edit button.
  4. Enter the date of birth in the Background section.

Feel free to let us know if you have other questions.

Level 1

Add birthday

There is no place to put in a birthday, do I need to upgrade in order to get this option?

QuickBooks Team

Add birthday

Hi there, @Jada123.


Thanks for getting back to us. Allow me to help ensure you're able to add the date of birth of your employee's information. 


If you're using Intuit Online Payroll (IOP), you should be able to add the birth date of your employee by following the steps provided by my colleague's above.


Since we haven't receive any similar reports about this issue, let's perform some basic troubleshooting steps which is to switch to a different browser. This is a good way to check if it's caused by the browser. Let's log into QuickBooks Online using a private browser. 


Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P 
  • Internet Explorer: press Ctrl + Shift + P 
  • Safari: press Command + Shift + N

If you're able to add birth date with private browser, I suggest clearing your browser's cache to start fresh.


If the issue still persists, I recommend calling our Intuit Online Payroll Team. They have additional tools to pull up your account and investigate this further. 


Here's how you can contact our phone support: 

  1. Go to:
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

Please know that I'm just a post away if you have other questions about Payroll. I'm always here to help. Wishing you continued success. 

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