adding additional pay types

I can help you check if this is one of the data-related issues, @ah65.

There are times that the data stored in the browser's cache will become outdated and may cause an error in the program. I'd recommend performing the browser troubleshooting method to fix it. I'd be happy to show you the steps below:

You can begin by using an incognito window and review if the other pay types are there.

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache to help fix issues in QuickBooks Online. Alternatively, you can use an up-to-date supported browser.

I've added some screenshots on the pay types you'll see when there's no error:

After dealing with the payroll pay types, do you have other tasks you tend to do? Feel free to browse for guides in our articles list page. I'm sure they can help you run reports or even record other transactions. 

You're always welcome to post here again. This thread is still open for other questions in QuickBooks Online. I'm here to help. 

I am having trouble adding new pay types as well.  I can only see the top part of the page where you add custom pay types.  There is no option to scroll down to see the preset version.  I attached a screenshot to show the issue.  I have been using Quickbooks for payroll for two years and have never had an issue until the recent update.  I have already tried to use an incognito browser and have cleared the cache.

DK

So far, we haven't received any similar issues reported, karenm. 

Thank you for sharing the screenshot. The screenshot will help me give a clearer view of what happened to the data. Since you've already tried to use an incognito/private browser and still unable to view the other option of Pay types. I suggest contacting our Payroll support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue. 

To contact our support, here's how: 

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect with us.  

For more information on the availability of our support, feel free to check out this article: Support hours and types.    

Please let me know if you have additional questions in QuickBooks. I'll be here to help however I can. Stay safe!

I'm trying to add an additional pay type for an employee and when I edit the employee I don't see the additional column once done

I'm here to make sure you're able to view the additional pay type, @ExpertKellum.

I've tried adding the pay type and I was able to see the additional column in my test account, and it works fine. In this case, we can use an incognito window. This type of window doesn’t store any cache that causes a browser to load slowly or experience unusual behavior.

Here are the shortcut keys you can use depending on the browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once in, check and set up the additional pay type again. If it works fine using an incognito window, open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser.

Also, can you send a screenshot of the column that you don't see when you add an additional pay type? This is to ensure I can provide the best solution to get this fix.

To get to know more about the pay types you can set up in QBO, read these articles: 

• Supported pay types and deductions explained
• Add or Change Pay Types in Online Payroll

Since you're working with payroll, you might want to check this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub.

The Community is always open if you have other questions while working with payroll. I'll be around to help. Wishing you a great day ahead, @ExpertKellum.