You can access your company file using an incognito or private browser, Lisa. I'll guide you through the process to ensure you can input state information in your employee's profile in QuickBooks Online (QBO).
The browser you use to access your company file accumulates temporary internet files that can affect how the program works. We recommend performing basic browser troubleshooting to ensure yours is free from temporary data and restore it to its default function. To begin, you'll want to access your company file using an incognito or private browser through these shortcut keys:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once done, go to the employee's section and select the employee for whom you're trying to add a state. Ensure to enter the correct state of the employee for tracking purposes. If it goes through, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues.
You can also consider using another supported browser. For the list of browsers, please see this article: System requirements for QuickBooks Online products.
To learn more about what is needed to complete setting up an employee in QuickBooks, you can check this page: Add your new employee to QuickBooks Payroll.
On the other hand, here's an article to help you generate and process paychecks in the program: Create and run your payroll.
We're always here to assist in managing employees in the program or resolving QuickBooks-related inquiries. Please let us know in the comment section, and we'll get back to you promptly.
