Adding time to invoice not working?

Thanks for posting in the Community space and adding a screenshot, pcford. 

Let me get the help you need about adding time to an invoice.

The error message "Login not allowed for this account. Your account does not have access to submit time directly. Please talk to your Admin or sign in to your QuickBooks Online account." happens when your user permissions don't have rights to do so. Since you mentioned that it was working fine on your end a few months ago, I recommend contacting the Admin of the account to review your user access. It's possible they modify it.

For more details about user roles and access permissions, check out this article: User roles and access rights in QuickBooks Online.

Lastly, here's an article in case you'd want to run reports to view a snapshot of your business in the future: Run reports in QuickBooks Online.

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm just a post away to help. Have a good one!

Thanks for a quick response! 

I am the Primary Admin.

Hi, pcford.

Thanks for getting back to us. I'm here to help fix the issue you're having with adding time to invoices in QuickBooks Online (QBO).

Since you're the primary admin, you should be able to add time to invoices and access the Time Overview.

To isolate this, let's sign in to your QBO using a private browser (incognito). In certain instances, the browser may contain a significant amount of frequently accessed page resources such as cache and cookies, which can lead to unexpected responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).
•  Ctrl + Shift + P (Microsoft Edge)

If everything appears to be in order, please return to your default browser and clear the cache to refresh the system. However, if the problem continues, consider using other supported browsers as an alternative.

To learn more about tracking and invoicing your billable time in QBO, check out this article: Enter billable time by job in QuickBooks Online.

Please leave a comment below if you have additional questions about this or anything else. I'll be more than willing to assist. Keep safe.

Thanks for the guidance. 

I have tried the steps. In both Safari and in Chrome. Both are fully updated. As is my OS.

I receive the same error.

Thanks,

Hi and thanks for the help.

I have tried the suggestions on both Safari and on Chrome. Both are updated to the most recent versions. As is my OS.

I still get the same error in the Time Overview menu and can't access it.

Thanks,

It hasn't been easy for you and your business. 

Since something like this happens, I recommend contacting our QuickBooks Online Support Team. It allows them to look into your account and confirm the problem.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can utilize this article for future reference: Common custom reports in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

For the record, this has been a nightmare. I call and speak to representatives who seem like they have no training on the product. They spend 30 min understanding the issue, with at least 1 disconnection and call back in the process, and then tell me to try again with more detail in the form to “contact us”. Repeat.