Thank you for providing the error message your employee encountered in their end. I'm here to help you allow your employee to access their W2.
Have you set up QuickBooks Workforce? If you already did, your employees can have copies of their W-2s online. Otherwise, you can download their W-2 form as a PDF and manually send it to them.
Here's how:
- Go to the Taxes menu and select Payroll Tax.
- Press the Filings, then click the Resources icon.
- On the Filings & Forms page, pick W-2s.
- From there, you can choose which one you need. The available copies are W-2, Copies B, C & 2 link.
I've got these guides to help you keep track of important dates and assist you in printing your W-2 and W-3 forms.
You can always ask questions about managing your payroll forms in QBO Payroll. I'll respond as soon as possible to assist you. Thank you for reaching out, and take care!