I'd agree with what FishingForAnswers said, Deadwood Al. Providing additional details such as screenshots about how the PTO was set would also us determine the exact cause of the discrepancies.
Before we proceed in correcting the PTO rates and calculations, let's make sure we do the following to assure the integrity of the file and the program:
- Create a backup copy.
- Update the QuickBooks release.
- Update the payroll release.
Now, let's discuss the factors that affect the calculation of PTO on the paychecks:
- Hours available as of [date]
- Hours used
- Accrual period
- Hours accrued per paycheck
- Maximum number of hours to accrue
- Year begins on month and day
Any changes on those details would affect the accrued hours on the affected paycheck. I'd recommend going back to the employee's profile and review those details so we can get back to the paychecks and correct the data. You can follow Step 2: Add a time off policy to your employee section of this article: Set up and track time off in payroll.
After that, we can go back to affected paycheck and see the difference. If the paycheck was created successfully including the incorrect accrued hours, we can delete or void them. From there, we can recreate the paycheck with the updated information.
If the paychecks are not yet created and still remain in the Enter payroll information window, we can easily revert the paycheck to refresh the details. You can use this link for reference on how to do it: Save or revert paychecks in QuickBooks Desktop Payroll.
I'll add references that can help you manage employee payroll and ensure their accurate data:
We'll be glad to hear more from you so we can pinpoint the cause of rate discrepancy. Deadwood Al.
