Can I change a tax payment status since I paid it already through the EFTPS system?

Thanks for reaching out to us regarding this payroll tax payment concern, @danafr3-gmail-co.

I'm here to help you record your taxes properly in the program. But first, I want to know what version of QuickBooks Online Payroll do you have?

This is because in QuickBooks Online Payroll Core, QuickBooks Online Payroll Premium, QuickBooks Online Payroll Elite - Tax, recording manual payments depends on your tax preferences. I need to know if you chose to have us pay and file your federal and state payroll taxes for you or if you opted to pay and file them yourself.

To check which subscription you have with us, go to the Account and Settings page. Follow the steps below:

1. Go to the Gear icon and select Account and Settings.
2. Select the Billing & Subscription tab.
3. Your subscription is shown below your company ID.
   

For the mentioned services, you have the option to turn off the automatic filing and record the payment manually. See this page for the steps to manage automatic tax payments and form filings. There are instances that the system will give you warnings or it will not allow you to change the settings because of an upcoming or ongoing filing schedule. For this, you can contact our Payroll Support for further help.
 

Anyway, if you paid your taxes outside QuickBooks, you can enter it as a prior tax payment. This way, you can clear the liability in QuickBooks and there will be no more pending tax dues.

To record your tax payment

1. Go to the Taxes menu, then Payroll Tax.
2. Tap the Payments tab.
3. Review the payments listed and locate the tax you want to record a payment for.
4. If the payment is listed, choose the option Mark as paid then select Yes, mark paid. 

If the payment is not listed, continue with the steps below

1. Go to Prior tax history.
2. Choose Add Payment.
3. Select tax type and liability period (the period that the taxes were accrued) then enter all necessary details.
4. Press OK. You will then be back to the Prior Tax Payments screen.

Let me know if there's anything else I can help you with the tax payments in QuickBooks. I'll be right here to assist you with other QuickBooks concerns too. Have a nice day!

Jen_D:

I tried the steps suggested. When I tried to approve the payment, I got this (see file attached). What do I do about that error code?

Thanks,

Dana

Hi there, danafr3-gmail-co.

I would love to help you resolve that error, but I just additional details about your concern. Can you attach the file again or post the actual error message? Any additional information is greatly appreciated.

Looking forward to your reply. Have a pleasant day ahead.
 

I tried attaching it again. The Photos upload was not working.

Dana

KlentB & (Jen_D, maybe):

Did the jpg I sent in get to you? What do I do about the Error 1655-5763-09815-fci_p? NO, signing out and signing back in does NOT work! I've got an "Incomplete" entry and I keep getting this message every time I try to clear it and/or pay it.

Please help!

Dana

KlentB,

Here attached is the file, one more time.

Dana

https://quickbooks.intuit.com/learn-support/user/viewprofilepage/user-id/778143 

Your solution worked! Thanks so much! I used the VPN setting of the browser I usually use. I intend to keep using it since it succeeded in getting me through this issue, unless you have better suggestions.

You’re always welcome, @danafr3-gmail-co.

Glad to know you’re able to fix the issue together with my colleague’s suggestion. We want to ensure our users are on top of their business.

In case you have other queries about QuickBooks Online (QBO), you can always post a reply in this thread. I’ll be around ready to listen and assist you. Have a great day ahead!