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rick-belonick
Level 1

Can I turn off automatic tax payments? I have tried, but quickbooks is telling me I cannot change it during this tax period.

 
3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Can I turn off automatic tax payments? I have tried, but quickbooks is telling me I cannot change it during this tax period.

Let me guide you to the right support to help you turn off your automatic tax payments, rick-belonick.

 

The automated tax payment and form filing feature are enabled by default. Since you tried the steps on how to turn off automatic tax payments and form filings, it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one.

 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Once done, we’ll let you know when your tax payments and form filings are due. You'll see reminders in your payroll to-do list. When you're ready to pay or file your payroll taxes, see the steps in the Pay and file payroll taxes online article. 

 

Feel free to visit our Payroll page for more insights about managing your payroll in QuickBooks Online.

 

Keep me posted on how it goes after reaching out to our support team. I want to make this is taken care of for you. Have a great day ahead. 

UPSETPROADVISR
Level 1

Can I turn off automatic tax payments? I have tried, but quickbooks is telling me I cannot change it during this tax period.

Hello, I am having the same issue. I need these to be turned off, and even have called in and told them to be turned off, for which I have a case and email confirmation. I was told that they are completely turned off. I awoke this morning to a notification that a tax was being paid on my behalf, that I have already paid, calculated by a form that I asked not to be filed. 

 

Please explain in further detail who we can talk to in order to ensure that reports are turned off because: you have removed the option to do so from our QBO interface &, from what I have been told, tier 2 support is unable to do so. 

 

 

CharleneMaeF
QuickBooks Team

Can I turn off automatic tax payments? I have tried, but quickbooks is telling me I cannot change it during this tax period.

This isn't the kind of experience we want you to feel, UPSETPROADVISR.

 

I recommend reaching our QuickBooks Support Team to check if the tax payment and form filing feature is still enabled. They are equipped with tools that can securely look into your account and find the root cause of this.

 

Here's how to contact our support: 

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

To ensure that you'll be assisted on time, I suggest checking our support hours.

 

Additionally, I've included our Year-End Guide for reference. This article contains information that'll help you complete year-end tasks and end the year smoothly.

 

Get in touch with us if you need further assistance in managing your taxes. We'll be right here to help you out.

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