We can help you access and print your employee's VA-6 and W-2 forms for 2017 and 2018. Archived forms are only available for a year or two. Since you're unable to view them, I suggest contacting our Customer Care Team. They have the necessary tools to pull up your account and assist you in printing the forms you need.
Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter Print Archived Forms in the What can we help you with? box.