CANCEL PAYROLL FOR THE 5TH TIME TRYING TODAY

I can help you sort this out, @linda117.

Just to clarify, were you prompted with an error message while trying to cancel your payroll subscription? If so, can you share with us details about the error?

In the meantime, let's access your QuickBooks account using a private or an incognito browser. This way, we can isolate this unexpected behavior for a possible browser-related issue. Use these keyboard shortcuts to open an incognito session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

Here's how to cancel your payroll subscription:

1. Click the Gear icon.
2. Choose Account and Settings.
3. From the left menu select Billing & Subscription.
4. In the Payroll section, select Cancel.
5. Select Continue to cancel.
6. Complete the short survey.
7. Click Cancel Payroll Service.

Just a heads-up, once your subscription is canceled you'll still have access to that data for six months. Afterwhich, if you need to access or retain your Payroll data you'd have to make arrangements for it. You can refer to this article for more insights: What Happens To My QuickBooks Online Data After I Cancel?.

If you're able to complete the cancellation of your account, make sure to go back to the regular browsing session. Then, delete its stored cache since it may have been corrupted. 

Let me know if you have other questions about managing your QuickBooks account by clicking the Reply button. Have a good day!

I have tried like 10 times to cancel my payroll subscription and it always comes up with an error saying please try again in a few minutes. Did you ever get yours to work?

I'll help you cancel your subscription in QuickBooks Online (QBO) Payroll, @sarajowoods.

It's possible that there's an issue with the browser that you're using. This can be the reason why you're getting this error message while canceling your subscription. There are times that accumulated cache stored in a browser can cause unexpected behavior with the product. 

To fix this, we can run some basic troubleshooting steps in QuickBooks. Let's start by canceling your subscription using a private window. This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer.

Here's how:
 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

 
If you're able to successfully cancel your subscription, then let's clear the cache in your web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you're using.

Also, you can reach out to our customer support so they can directly cancel the payroll subscription. Here's how:
 

1. Click the Help icon.
2. Hit Contact us.
3. Enter your concern in the description box, then click Let's talk.
4. Choose Get a callback.

Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible. To ensure we address your concern on time, check out our support hours.

Thanks for giving us the opportunity to work with your business. We'll be happy to help you again if you have more questions. I'm looking forward to be working with you again.

Using incognito mode in Chrome worked. Thank you. I suggest adding this tip to the error message - very frustrating.