Changes in QB Time

Hi there, cnash.

Thanks for reaching out for support here in the Community. I'd be glad to provide some info to answer your QuickBooks Time questions.

Service items can be made billable in the custom fields area of your QB Time account, located in Feature Add Ons>>Custom Fields. When I look at your account on my end, this looks set up perfectly. I can also see service items and the billable field on all of your timesheets within Time Entries. Would you mind sending over screenshot of what you're seeing?

For your second question, the following steps will walk you through the time approval process:

1. Go to Approvals.
2. Choose the report dates, team members, and select Run Report.
3. Select either Check all unapproved, or select individual team members.
4. Click Approve Selected Users.
5. Alternatively, select Approve next to the team member's name individually.

The following linked article offers even more info on approving, unapproving, and rejecting timesheets in QuickBooks Time.

If you still aren't able to approve time, a screenshot of what it looks like on your side would be super helpful!

Please feel free to reach back out with any other questions you may have. I'll be here to help.

My employees and I do not have the ability to select a service item in the mobile app.  Why is this?

The mobile app does not display a service item for selection.  Why is this?  It used to show up.

Thanks for getting back to us, @Laner01.

There might be an issue within the app that's why the service item isn't showing up. To check, let's try uninstalling and reinstalling the app. This way, we can refresh its data and fix it. 

For Andriod, here's how to delete the app:

1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & devices and select Manage.
4. Look for the app you want to delete and tap it, then select Uninstall.

For iOS devices, follow these steps:
 

1. Touch and hold the app.
2. Tap Remove App.
3. Select Delete App, then tap Delete to confirm.

Once done, reinstall the app in your mobile phone. For a complete guide, check out this article: How to install QuickBooks Time mobile apps. 

If the issue persists, I'd recommend reaching out to our QB Time Support. This way, they can check your account and help in getting back to your business. 

In case you want to install or uninstall additional add ons for QuickBooks Time, follow the steps here: How to install and uninstall add-ons for QB Time.

Let me know how it goes by adding a comment down below. I'll be more than happy to help. Have a good one.

I have uninstalled the Quickbooks Time app and reinstalled it with no different results.  Service items are not displayed on the app.  I have checked with my employees and their apps are not showing the service items either.  I have QB settings selected to show service field.  Can you help resolve this issue?

Thank you for reaching out to us regarding you have encountered an issue with your service items in QuickBooks Time , Laner01.

I'd suggest accessing your QuickBooks Time account using a browser. This way, we can identify if it has something to do with your mobile app.

1. Open QuickBooks.
2. Go to Help, then choose QuickBooks Time Help.
3. Hit Contact Us.
4. Give a brief description of your issue, then click Let's talk.
5. Pick a way to connect with support (Chat, Callback, Etc.). 

Also, I'm adding this article to answer the most frequently asked questions about QuickBooks Time and QuickBooks Online integration: QuickBooks Time and QuickBooks Online integration FAQs.

For further information about navigating your QuickBooks Time in mobile apps as your future reference : Get and navigate the QuickBooks Time mobile apps.

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

Very disappointed in the support lately.  It takes an unmatched amount of clicks to get to support, only to find out that support isn't available right now.  For what this subscription costs, support should be much easier to access.

I did finally get in touch with Lakisha (sorry if I spelled that wrong) at Quickbooks Time and she was able to work through this issue with me.  We found that in Quickbooks Online, both the service item and billable time must be set to Yes.  Then import the data to Quickbooks Time again and the service item will show up on both the web page and app once you have selected the customer.  Hope this helps others that may have this issue.