Check the account types in your company's Chart of Accounts. will not let me run payroll Help

Hi there, gladys4.

I'd like to help you out with your concern.

When you say Check the account types in your company's Chart of Accounts, do you mean you're getting this as an error? If so, let me share the possible reason why the system letting you check the account types in your company's Chart of Accounts. 

It could be that we're using different account types when running payroll. Let's say the deduction/item is associated with Other Current Liabilities,and its detail type is Payroll Tax Liabilities. With that, make not to change the accountant type.

Now, let's go to the Chart of Accounts and double-check what type of account it is. If this is something that we'll need to correct, you can follow these steps.  Also, if there's a sub-account associated with it, make sure to use the same account type. Here's how:

1. Go to Accounting on the left panel.
2. Find the account you set up. 
3. Under the Action column, click the drop-down arrow next to View Register. 
4. Correct the account type of this item.
5. Then, Save.

Then, go to the Payroll Settings to double-check that the account was set up correctly. Gear icon>Payroll Settings>Accounting under Preferences. You'll be routed to this area, where you can double-check the set up of your account. Let's see this sample screenshot:

If everything is set up properly in the Payroll Settings and COA, but still, you're unable to run payroll, we can try logging in using an incognito window. Here's how to open a private browser:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Let's try to process payroll one more time. If you can do it, clear the cache of your main browser. This is to remove saved information or other vised sites that causing QuickBooks not to work efficiently. You can also use other compatible browsers in QBO.

Let me know if you still need my assistance. I'm willing to help you further. Keep safe!

I am getting the same error when I try to run payroll

I tried to edit the account type but it states I cannot because it is already set up for online banking

I have looked and can not find any problems.

Hi there, rmoorebd.

Can you tell us if you're also getting the same error when running payroll? Can you share more details about your concern? 

We just want to make sure that we're giving you the right details and troubleshooting steps to help with your concern.

Please add a reply below to share more details. We look forward to it. Thanks!