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NetProfit
Level 1

Client Ready Payroll Reports Detail

The QuickBooks Enhanced Payroll Client Ready Payroll Reports detail tab repeats the pay checks in the first payroll when using "All Payroll in the Date Range" and the date range is greater than one pay period. When running the report for the month with a weekly payroll, it pulls the first weekly pay date and repeats this same payroll data four times instead of showing all four weekly pay dates in the month. This occurs in every company file in QuickBooks Desktop 2022 and 2021. Downloading the entire payroll update and repairing the QB installation, did not fix. Anyone else having this issue?

1 Comment 1
FritzF
Moderator

Client Ready Payroll Reports Detail

Hi there, NetProfit.

 

I appreciate the steps you've taken to fix this issue. I'm here to help ensure this is taken care of for you.

 

We haven't received any similar reports from other users who were having the issue. Since it's still having the same results even after performing payroll updates and repairing the QuickBooks Desktop (QBDT) installation, I suggest contacting our Payroll Support team.

 

They have special tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QBDT, go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
  2. Click Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account and tick Continue and then Continue with my account
  5. We'll email you a single use code. Enter your code and select Continue.
  6. Choose to chat with us or Have us call you.

 

To check for our Support hours, please refer to this article: Contact Payroll Support.

 

Additionally, I've added these articles to guide you if you want to manage personalize reports in QuickBooks Desktop: Customize reports in QuickBooks Desktop.

 

Please let me know if you have follow-up questions about this or anything else. I'll be here to assist. Take care.

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