Solved

direct deposit fee

Forum|Forum|7 years ago
February 27, 2019
3 replies
42 views

We do not need direct deposit how do I cancel this service and the monthly fee

QuickBooks Desktop

Best answer by BettyJaneB

Hi there, @1949smartin.

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

To turn it off:

Select Employees at the top menu bar.
Choose Employee Center.
Double-click the name of the employee whose profile you want to edit.
Select Payroll Info tab.
Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

To reach them:

Sign in to your QuickBooks Desktop company.
Select QuickBooks Help.
Click Contact us.

That should do it!

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

BettyJaneBAnswer

Level 9

Hi there, @1949smartin.

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

To turn it off:

Select Employees at the top menu bar.
Choose Employee Center.
Double-click the name of the employee whose profile you want to edit.
Select Payroll Info tab.
Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

To reach them:

Sign in to your QuickBooks Desktop company.
Select QuickBooks Help.
Click Contact us.

That should do it!

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

S

SoniaAFP

Hello.

I'm so sorry, but I'm self taught and still learning Quickbooks. I would like to begin using Direct Deposit.

When you refer to the Monthly Fee, are you are talking about the Enhanced Payroll monthly charge? There isn't a separate monthly charge just for using Direct Deposit, is there?

I have been using Enhanced Payroll since January 2020. That fee changes from month to month. Is that due to the varying amount of employees each month?

If I am reading correctly, if I have 5 employees and 2 want to use Direct Deposit, then I will be charged $3.50 ($1.75x2) each payday. Also, somewhere I read something about a $3.00 transaction fee for each payroll batch sent. Would that apply to me?

Thank you in advance for any help with this.

M

MaryAnn_E

Level 4

I'm here to help share information about the direct deposit fees, @SoniaAFP.

The direct deposit fee depends on your payroll subscription.

The QuickBooks Enhanced Payroll (1-3) employees or QuickBooks Enhanced Payroll Unlimited, you'll be getting a $1.75 fee for every direct deposit check and $3.00 per transmission.

On the other hand, if you have the QuickBooks Enhanced Payroll, not 1-3 employees, and unlimited, you won't be charged or there is no charge for direct deposit.

To check for your payroll service:

Click on Employees at the top menu bar.
Select My Payroll Service.
Click on Manage Service Key.

On the other hand, if you want to verify the fees further, you may get in touch with our Support Team.

Also, to learn more about setting up direct deposit, you can read these articles:

Please don't hesitate to reach back out if you have any other questions or concerns.

A

Anonymous

If you're being charged for DD, then if you stop using it you won't be charged. So, for each employee that has it set up, remove the checkbox to use DD on the employee and then create standard paper checks.

N

Nb-

We no longer use direct deposit and would like to cancel the service and fee.

@1949smartin wrote:
We do not need direct deposit how do I cancel this service and the monthly fee

C

ChristieAnn 11

Level 9

Hi there, Nb- .

Thank you for posting here in the QuickBooks Community.

Steps in canceling your DD service and fee already provided my other colleague above.

If you already followed the steps , I suggest contacting our Customer Support Team to assist you further with the cancellation.

Here's how to contact our Customer Support Team:

1. Open your QuickBooks Desktop account.

2. Click the Help button, then select QuickBooks Desktop Help.

3. Select Contact Us.

4. Give a short description of your issue, then select the Search button.

5. We’ll provide you a few support options. Select which one is best for you.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Sign up

Login with SSO

Let's get you signed in

Login with SSO