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Level 1

direct deposit fee

We do not need direct deposit how do I cancel this service and the monthly fee

 

Solved
Best answer February 27, 2019

Best Answers
QuickBooks Team

direct deposit fee

Hi there, @1949smartin.

 

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

 

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

 

To turn it off:

  1. Select Employees at the top menu bar.
  2. Choose Employee Center.
  3. Double-click the name of the employee whose profile you want to edit.
  4. Select Payroll Info tab.
  5. Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

 

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

 

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

 

To reach them: 

  1. Sign in to your QuickBooks Desktop company.
  2. Select QuickBooks Help.
  3. Click Contact us.

That should do it!

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

View solution in original post

Anonymous
Not applicable

direct deposit fee

If you're being charged for DD, then if you stop using it you won't be charged.  So, for each employee that has it set up, remove the checkbox to use DD on the employee and then create standard paper checks.

View solution in original post

8 Comments
QuickBooks Team

direct deposit fee

Hi there, @1949smartin.

 

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

 

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

 

To turn it off:

  1. Select Employees at the top menu bar.
  2. Choose Employee Center.
  3. Double-click the name of the employee whose profile you want to edit.
  4. Select Payroll Info tab.
  5. Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

 

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

 

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

 

To reach them: 

  1. Sign in to your QuickBooks Desktop company.
  2. Select QuickBooks Help.
  3. Click Contact us.

That should do it!

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

View solution in original post

Anonymous
Not applicable

direct deposit fee

If you're being charged for DD, then if you stop using it you won't be charged.  So, for each employee that has it set up, remove the checkbox to use DD on the employee and then create standard paper checks.

View solution in original post

Level 1

direct deposit fee

We no longer use direct deposit and would like to cancel the service and fee.


@1949smartin wrote:

We do not need direct deposit how do I cancel this service and the monthly fee

 


 

QuickBooks Team

direct deposit fee

 

Hi there, Nb- .

 

Thank you for posting here in the QuickBooks Community.

 

Steps in canceling your DD service and fee already provided my other colleague above.

 

If you already followed the steps , I suggest contacting our Customer Support Team to assist you further with the cancellation.

 

Here's how to contact our Customer Support Team:

 

1. Open your QuickBooks Desktop account.

2. Click the Help button, then select QuickBooks Desktop Help.

3. Select Contact Us.

4. Give a short description of your issue, then select the Search button.

5. We’ll provide you a few support options. Select which one is best for you.

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Level 1

direct deposit fee

Hello.

 

I'm so sorry, but I'm self taught and still learning Quickbooks. I would like to begin using Direct Deposit. 

 

When you refer to the Monthly Fee, are you are talking about the Enhanced Payroll monthly charge? There isn't a separate monthly charge just for using Direct Deposit, is there?

 

I have been using Enhanced Payroll since January 2020. That fee changes from month to month. Is that due to the varying amount of employees each month?

 

If I am reading correctly, if I have 5 employees and 2 want to use Direct Deposit, then I will be charged $3.50 ($1.75x2) each payday. Also, somewhere I read something about a $3.00 transaction fee for each payroll batch sent. Would that apply to me?

 

Thank you in advance for any help with this.

 

QuickBooks Team

direct deposit fee

 

I'm here to help share information about the direct deposit fees, @SoniaAFP.

 

The direct deposit fee depends on your payroll subscription.

 

The QuickBooks Enhanced Payroll (1-3) employees or QuickBooks Enhanced Payroll Unlimited, you'll be getting a $1.75 fee for every direct deposit check and $3.00 per transmission.

 

On the other hand, if you have the QuickBooks Enhanced Payroll, not 1-3 employees, and unlimited, you won't be charged or there is no charge for direct deposit.

 

To check for your payroll service:

 

  1. Click on Employees at the top menu bar.
  2. Select My Payroll Service.
  3. Click on Manage Service Key.

 

On the other hand, if you want to verify the fees further, you may get in touch with our Support Team.

 

Also, to learn more about setting up direct deposit, you can read these articles:

 

 

Please don't hesitate to reach back out if you have any other questions or concerns.

                                                                                                   

Level 1

direct deposit fee

I wanted to upgrade my desktop standard payroll to the enhanced because it's advertised as free direct deposit. I understand it's a yearly fee plus $2/month per employee.

When I called the quickbooks technical support team to upgrade my plan, they said there's a hidden fee of $1.75 per direct deposit check!

Is that correct? They said the only real "free" direct deposit is the monthly subscription Enterprise plan.

 

QuickBooks Team

direct deposit fee

Hello there, @kb216.

 

I'm glad to hear that you've planned to upgrade to QuickBooks Enhanced Payroll. Let me share some details about the $1.75 per direct deposit check.

 

Yes, that's right, if you subscribe to QuickBooks Enhanced Payroll for Unlimited Employees, there is a $1.75 Direct Deposit fee for each transaction created for a W-2 employee or a 1099 contractor. The fee is not included in the base subscription charge, you'll only get billed the moment you process DD checks in QuickBooks. However, if you have less than three employees, you won't be charged or there isn't a charge for direct deposit.

 

In case you purchase the QuickBooks Enhanced Payroll, you'll receive an email obtaining your 16-digit service key that is specific to your EIN and payroll service. You must enter this service key into QuickBooks to activate the service and for you to be able to file the forms.

 

If you have the service key, let's go ahead and enter this into your QuickBooks account. Here's how:

 

  1. Click Employees at the top menu bar and choose My Payroll Service.
  2. Select Manage Service Key
  3. Add the new service key and hit Next.
  4. When the Payroll Update message appears, select OK.
  5. Verify the Service Status shows ACTIVE and then select OK.

See this article for more detailed steps: Activate QuickBooks Desktop Payroll.

 

You can also check out the articles shared by MaryAnn_E on how to set up direct deposit into the system.

 

I'm including these article to know more about the enhanced payroll as well as its limitations:

 

 

You can always get back to me if you have any other payroll or QuickBooks concerns. Have a great rest of the day!

 

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