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direct deposit fee

We do not need direct deposit how do I cancel this service and the monthly fee

 

Solved
Best answer 02-27-2019

Accepted Solutions
QuickBooks Team

Re: direct deposit fee

Hi there, @1949smartin.

 

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

 

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

 

To turn it off:

  1. Select Employees at the top menu bar.
  2. Choose Employee Center.
  3. Double-click the name of the employee whose profile you want to edit.
  4. Select Payroll Info tab.
  5. Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

 

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

 

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

 

To reach them: 

  1. Sign in to your QuickBooks Desktop company.
  2. Select QuickBooks Help.
  3. Click Contact us.

That should do it!

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

View solution in original post

Anonymous
Not applicable

Re: direct deposit fee

If you're being charged for DD, then if you stop using it you won't be charged.  So, for each employee that has it set up, remove the checkbox to use DD on the employee and then create standard paper checks.

View solution in original post

4 Comments
QuickBooks Team

Re: direct deposit fee

Hi there, @1949smartin.

 

You've come to the right place. I can share some insights regarding canceling your direct deposit service and its monthly fee.

 

Direct deposit is a service that is included on your payroll subscription. You can turn this off if you're no longer using direct deposit for your employees.

 

To turn it off:

  1. Select Employees at the top menu bar.
  2. Choose Employee Center.
  3. Double-click the name of the employee whose profile you want to edit.
  4. Select Payroll Info tab.
  5. Select Direct Deposit button. Select to clear the box Use Direct Deposit for this employee.

To learn more about this process, please check out this article: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.

 

When it comes to the monthly fee, this will depend on the numbers of employees that you paid in a month regardless if you pay them through direct deposit or regular check.

 

If you wish to remove the fee permanently, I'd suggest reaching out to our Payroll Care Team. They have the tools to check your subscription and provide better options for this concern.

 

To reach them: 

  1. Sign in to your QuickBooks Desktop company.
  2. Select QuickBooks Help.
  3. Click Contact us.

That should do it!

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

View solution in original post

Anonymous
Not applicable

Re: direct deposit fee

If you're being charged for DD, then if you stop using it you won't be charged.  So, for each employee that has it set up, remove the checkbox to use DD on the employee and then create standard paper checks.

View solution in original post

Nb-
Not applicable

Re: direct deposit fee

We no longer use direct deposit and would like to cancel the service and fee.


@1949smartin wrote:

We do not need direct deposit how do I cancel this service and the monthly fee

 


 

QuickBooks Team

Re: direct deposit fee

 

Hi there, Nb- .

 

Thank you for posting here in the QuickBooks Community.

 

Steps in canceling your DD service and fee already provided my other colleague above.

 

If you already followed the steps , I suggest contacting our Customer Support Team to assist you further with the cancellation.

 

Here's how to contact our Customer Support Team:

 

1. Open your QuickBooks Desktop account.

2. Click the Help button, then select QuickBooks Desktop Help.

3. Select Contact Us.

4. Give a short description of your issue, then select the Search button.

5. We’ll provide you a few support options. Select which one is best for you.

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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