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Ky daisy
Level 1

Direct deposit funds lost

How does one actually reach a person who can help with a complaint?


How does one reach a person who can actually help when there is an issue with an ACH transfer?


Hours on the phone.  3 different answers and they refuse to let me speak to a manager or someone who could have helped!

And then tacked on a 100 fee TO ME!



4 Comments 4
Community Champion

Direct deposit funds lost

Not sure.  Did you get this resolved?  Usually Intuit will chase down the money and get it back to you.


Direct deposit funds lost


I’m here to ensure this hold will be lifted right away, @Ky daisy.


This isn't the kind of service we want you to experience. I may haven't personally experienced what you've gone through, but know that you have the right to be heard, and I'm here listening to you. 


We'll be looking into this further and someone will reach out to you and further discuss your case. This is to make sure that will help you with your direct deposit funds.


To learn more about the direct deposit schedule and how to adjust your payroll for holidays. Feel free to read these articles:



We want to make sure this is taken care of for you. If you have any other concerns, you can always comment below. We're here to help you further. Stay safe, @Ky daisy.

need money
Level 1

Direct deposit funds lost

can i recieved my direct deposit? got my pay stub 4 days prior but on the 29th which the check is dated for. quickbooks claims they lost the deposit. so now i never got paid and im eating bread all weekend because you're people messed up. now can you please send me my direct deposit

QuickBooks Team

Direct deposit funds lost

It's alarming to hear about your situation after being unable to receive your direct deposit in QuickBooks Desktop (QBDT), need.


When the employee didn't receive its direct deposit from their employer, there could be discrepancies in entering the routing number, or the amount has been deposited for another employee. We can recover the funds depending on the scenario that can apply to you. Before that, you can make an internal verification with your employer and let them proceed with the steps below:


If the account or routing number is incorrect, you or your employer can contact the receiving bank to check whether the transaction went through or not. If it has been deposited into an existing account, we can request a direct deposit reversal five business days from the pay date. 


Please know that it isn't guaranteed that the funds will be recovered; however, your employer can pay you with a regular check while they're waiting for the reversal process to be completed. Once the result is out, they can update your recorded bank account to prevent this from happening again.


On the other hand, if the account doesn't exist or is closed, the amount will be credited back to your company's payroll account. Once verified that the deposit was rejected, your employer can do the following:



However, if the funds were deposited in another employee's bank account, they can internally agree with your employer to return the funds by cash, check, etc. Or, proceed with requesting a direct deposit reversal, which I already mentioned above.


Additionally, remember the payroll lead time that will be processed only during banking days, and know when the funds will be credited to the employees.


For further queries about direct deposits and other payroll-related topics, we can provide an extra hand for assistance; just don't hesitate to post them here. Take care! 

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