Direct Deposit on hold

Hi there, @Auday Ali. 

Thanks for taking your time in sharing your experience with our phone support. Let me give you a little more insights about direct deposit hold. 

QuickBooks puts your account on hold when the debit for your direct deposits is returned due to an issue with your bank account. We send an email to the Primary Principal listed on the account that explains everything you need to know. 

Your payroll service account will remain on hold until the returned payroll has been paid in full. In the meantime, you'll want to issue manual checks to your employees until the hold has been removed. Then, you can request a wire transfer.

If you think your direct deposit should be, please chat into our Payroll Risk Management. 

For more insights, read through these articles: 

• Desktop payroll NSF bank returns
• Resolve a non-sufficient funds (NSF) hold on your payroll service

Feel free to post again if you have additional concerns. I'll be here to listen and help in any way I can. 

Thank you for your reply,

We have received an email asking us to upload a copy of the Principle Owner ID, which we did over a week ago, and that (according to Quickbooks) should only take up to 48 hours to verify, and it hasn't as of yet!

Also, after staying on hold with an agent for over 2 hours earlier, she just hung up on me! and now I'm just with another agent for an hour and a half and still waiting! 

Ive been trying to connect with Payroll Risk Management chat for over 5 hours and keep getting the same message "Our experts are currently offline. Please try again later." I was told they are in meeting. QB needs to up their business support , this is not cool!

Hello, floridaman3700.

This isn't the experience we want to give. Let me share another way of reaching out to our Customer Care Team. Please take note that our support hours for QuickBooks Desktop Payroll Basic, Enhanced, or Standard Payroll starts from M-F 6 AM to 6 PM PT. For Assisted Payroll, we're available any time, any day.

Here's how:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

If you want to get our direct phone number, you can check it out on this link: Contact Payroll Support.

You're always welcome to post a reply here if you have any additional questions or need help with other task in your account. Me and my colleagues are here to help. Take care and stay safe.

I have been dealing with the same thing since 4/18.  nothing has happened just long hours and a promise of an email coming.

Hi there, @jhb6546.

I acknowledge the importance of timely updates and efficient action in situations like this. It must be exasperating to have been waiting since April 18th without any resolution or clear communication.

I recommend reaching out to our Customer Care Support team again to inquire about the status of your direct deposit and request an update on the promised email. They should be able to provide you with more information and help resolve the issue.

1. Go to this link: Contact Support. 
2. Select your product.
   
3. Enter your concern and click Continue.
4. Select a way to connect.

You can check out the following articles to learn when to send your direct deposit payroll to pay your employees on time:

• Direct Deposit Lead Time
• Federal Holidays

Keep us posted if you have other concerns regarding direct deposits. We're always here to assist.