Direct Deposit Payroll on Hold

Hello StephensonTax!

I understand that you need to remove the hold on your client's payroll service. Let me assist you.

Ideally, our team will attempt to re-debit the account on the same day the bank notified us about the insufficient or uncollected funds. Since it's over two months now, it seems that the re-debit was unsuccessful and you'll need to make a wire transfer to fix this.

The Primary Principal Officer should receive an email from us with the wire instructions. Once it's done, the hold will be removed within 1 business day. If he/she did not receive the email, please reach out to our Support Team so they resend it or offer a different option.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter "NSF", select Let's talk and then choose a way to connect.

Please check this article: Resolve a non-sufficient funds (NSF) hold on your payroll service. This will give you more info including how to avoid this in the future.

Do you need payroll-related reports? You can check these links that show how to generate payroll data from QuickBooks Desktop Payroll:

• Excel based payroll reports

• Create a payroll summary report

Keep your posts coming if you need more help. I'll be here!

Hi Alex,

That "contact us, lets talk", does not work, unless you mean getting in touch with someone that just directs you to someone that knows absolutely nothing. I have talked to numerous people today and finally got a link to payroll risk chat only to have it say "Our experts are currently offline. Please try again later." FOR 5 HOURS!  I was told they were in a meeting. Really a 5 hour meeting????