Direct Deposit

Hi there, @T Orchards.

I'm here to help you identify why your inactive employee's direct deposit automatically changes in QuickBooks Desktop (QBDT). 

Let's run the Audit Trail Report in your account to review all the company activities. This way, we can distinguish if other users change the Direct Deposit settings. 

Here's how: 

1. Click Reports at the top menu bar and choose Account & Taxes.
2. Select Audit Trail
3. On the report screen, click Customize Report.
4. Go to the Filter tab, then choose appropriate details. 
5. Review all the data. 

If you see that some users change it, please talk to that user. If there isn't, I'd suggest communicating with our Customer Care Team. They have advance tools to examine the root cause of the problem. 

Here's how: 

1. Go to the Help menu, then choose QuickBooks Desktop Help. 
2. Tap Contact Us. 
3. Type your concern in the box and hit Let's talk. 
4. Choose an option to connect them. 

You can also use our direct chat to get this resolved immediately. You may click this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.

Ensure to call them within business hours to guarantee we cater to your concern promptly. For more information, visit this article: Contact QuickBooks Desktop support. 

I've also added some articles about customizing reports, handling employee information, and other relevant matters. 

• Customize reports in QuickBooks Desktop
• Workers and employees
• Edit or change employee info in payroll

Let me know if you have follow-up questions. I'm happy to provide an answer. Keep safe always. 

Yes, I think this is something that happens when you send your direct deposit payroll orders to Intuit.  If you saw the routing numbers change, that's probably intuit downloading updated ones they receive from the banks in response to the DD orders they send into the ACH system for you.

It often happens when banks update the routing numbers they want for ACH orders, or they merge with another bank or similar sort of event. I expect they update all the employees regardless of whether or not they're current, the goal being that if you ever send a DD order for the employee it'll work.

Received an email today that inactive employee's (last paid in 2017) bank account had been added to direct deposit.  I did not do this.  Called support and they simply would not believe that I did not do it.  Just assumed it was me and not an issue with Quickbooks.  My email  has not been compromised.  I am very concered that an unknown person could make this kind of change to my payroll account - has this happened to anyone else

I'll help you figure this out, Vicky33.

If there are other users in your QuickBooks company, you can run the Audit Trail report to see the record of all the changes made. With this, you'll be able to know who made the changes and when the changes were made. Feel free to follow the steps listed by my colleague above to be guided in running the report.

However, if you can't find any related records, I'd recommend contacting our Customer Care Team. One of our representatives will pull up your payroll account in a safe environment and investigate this change. Here's how to connect with us:

1. Open QuickBooks Desktop.
2. Go to the Help menu, then choose QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter a brief description of your issue, then click Let's talk.
5. Choose a way to connect.

I'm also adding these resources to learn how to manage your company's payroll bank account and employees' direct deposit information:

• Change your employee's direct deposit info
• Change your payroll bank account

Feel welcome to reach out to me again with any concerns you may have. I've got you covered.

WARNING TO OTHER PAYROLL PREPARERS - this happened again with another client when I processed payroll.  Got another email regarding changing direct deposits for inactive employees - obviously an issue with Quickbooks Desktop Pro 2022.  I have removed permission for Quickbooks to have access to my email until I can be assured it is secure!!!