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delkersauto
Level 1

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

 
6 Comments 6
stacy-long
Level 2

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

There seems to be a problem with multiple businesses payroll not processing.  They have said on some of the other threads that the Engineers are working on the issue and to expect payroll to post today.  

addisonoffice
Level 2

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

We are having the same issues for (2) different companies.  All channels are closed to communicate with Intuit.   We received our direct deposit receipt, but none of my employees have received their direct deposit?

ReyJohn_D
Moderator

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

Hello, @delkersauto @stacy-long @addisonoffice.
 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 
 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

AMERICAN ELECTRICAL CONTRACTING
Level 1

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

They said it is fixed and everyone should have their DD by the end of the day.  Can't talk to anyone at intuit because all lines of communication are down and I have already had 1 employee quit because their payments were all turned down from their account.  Why didn't we have some sort of warning this morning???

misscecilySF
Level 3

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

Has anyone actually confirmed receipt of any of their expected direct deposits yet? I don't wish to assure my 33 employees that they will be paid today when the support phone call I received 5 hours later told me that she was "optimistic" that paychecks would be deposited today. We are all going to have hell to pay if this optimism does not pan out.


THE RENT IS DUE TOMORROW

 

KlentB
Moderator

Does anyone know what's going on?? I haven't gotten my callback yet, and none of our employees pay has gone in yet!

I know that this hasn't been easy for you and your employees, misscecilySF and AMERICAN ELECTRICAL CONTRACTING.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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