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clclemons
Level 1

Does anyone know why QB won't let me change the state unemployment rate after payroll has been run for those dates? I have done it before and it just made adjustments.

The state is NC and QB says that I can't do it because it affects paychecks already created. I have done it before and it just adjusted the previous paychecks.
2 Comments 2
SarahannC
Moderator

Does anyone know why QB won't let me change the state unemployment rate after payroll has been run for those dates? I have done it before and it just made adjustments.

Hello there, clclemons. Glad you've posted it here.

 

Since you've processed your payroll already, changing the state unemployment rate affects your paychecks. In this case, we'll need help from our payroll specialist to make everything is accurate. They'll pull up your account in a secure environment and assist you with this one.

 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how:

 

  1. Within your QBO account, go to Help at the upper-right corner.
  2. In the Search tab, click Contact us.
  3. You'll be asked to enter a brief description of your concern.
  4. Click Continue
  5. Select Chat with us , Have us call you, or Call us
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To manage payroll schedules or if you want to run payroll reports soon, you can check these articles for additional guide:

 

 

You can go back here and post your concerns below. Take care always and stay safe.

SarahannC
Moderator

Does anyone know why QB won't let me change the state unemployment rate after payroll has been run for those dates? I have done it before and it just made adjustments.

Hi clclemons,


Hope you’re doing great. I wanted to see how everything is going about changing the state unemployment rate. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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