Can't edit paycheck. QBO says taxes have already been paid but the payroll is dated 4 days from now and I know that is not the case. I called in and it took 46 minutes to get the original check deleted so I could create a new one. The rep said it was because the payroll is set up for direct deposit. I know for a fact that this is not true because I have edited payrolls in the past up unntil late the day before. I had a similar problem last year with a different client and it did not clear up until the ne year. So for about 4 months I had to call in if there were changes.
When I said I wanted the issue cleared up so there would be no problems going forwad the rep stated that I should go through the feedback link in QBO. Also no survey to see how they rank
I guess I didn't make it clear the the pay date was four days away when I tried to edit the check. Yes I submitted feedback and gt a reply saying that if I needed immediate support to contact support through QBO which are the ones who told me to report through feedback.
I doubt I will get the specific problem handled and it will just have to work itself out over time. Frustrating to say the least especially since the taxes are set up automatically through QBO so there should not be any errors.