Let me help you get past this so you can access and manage your employee's profile in QuickBooks Online (QBO), moxford.
When we create an employee directly from the Employees tab or the Journal entry (JE) page, the employee's profile will reflect on your Employees List if you have an active Payroll subscription.
On the other hand, if your Payroll plan has expired, the employee won't appear or be visible on the Employees List when added from the JE page. In case this happens, I suggest resubscribing to our Payroll product.
However, if your Payroll subscription is active and the employee is not showing up on your Employees List, let's perform some troubleshooting steps to verify if this is browser-related or data issues.
To start, access your account using a private browser by following the keyboard shortcut keys below
- Safari: Command + Option + P
- Google Chrome: Ctrl + Shift + N
- Firefox or Internet Explorer: Ctrl + Shift + P
If your employee's profile appears on the Employees List, this means your regular browser has issues to fix. You can clear them after. You can also utilize other supported browsers as an alternative.
Nevertheless, if the issue continues after following the steps above, you can reach out to our Payroll Customer Care. They can investigate it further and provide an immediate resolution.
On the other hand, we don't need to touch or do anything with your reconciled data to avoid messing up your records.
When there are updates to your employee's information, and you'll want to modify them for accuracy, you can refer to this article for more comprehensive steps: Edit or change employee info in payroll.
If you have more queries with your employees in QuickBooks, kindly comment below. We're always ready to provide some help. Have a great day!
